Digital Account Manager (Enterprise)

Job Description Summary

As a Digital Account Manager for Mid‑Level Accounts, you will manage a portfolio of clients who require hands-on coordination, proactive communication, and strong project management to execute successful digital marketing initiatives. You will guide clients through the full lifecycle of their digital programs, from onboarding through renewal, ensuring campaigns are delivered accurately, on time, and aligned with client objectives.

This is a quota‑carrying role centered on maintaining account health, driving renewals, and facilitating account growth through consultative recommendations. You will collaborate closely with internal teams to ensure campaigns are executed flawlessly and supported by high-quality assets and data.

This role is ideal for someone who blends client service excellence with operational rigor, strong communication, and a detail‑oriented approach to managing multiple workstreams simultaneously.

What You Will Do

Client Relationship & Communication
Serve as the primary point of contact for assigned mid‑level accounts, maintaining consistent, organized communication with both clients and internal teams.

Lead routine client check-ins, project updates, and performance discussions, ensuring expectations are clear and met throughout each campaign.

Build trust with clients by providing strategic guidance, timely updates, and a proactive approach to identifying risks or opportunities.

Project Management
Coordinate tasks, timelines, and deliverables across multiple campaigns simultaneously to ensure on‑time delivery and adherence to client expectations.

Gather all campaign assets, requirements, and creative inputs needed for campaign buildouts and updates.

Maintain detailed project plans and internal alignment across cross-functional teams to keep workstreams moving efficiently.

Campaign Lifecycle Management
Support the full lifecycle of digital campaigns, implementation, onboarding, mid-flight changes, optimizations, and renewals.

Assist with intake and execution of campaign changes including targeting updates, creative swaps, landing page adjustments, and more.

Ensure campaigns are set up correctly and transitioned smoothly between phases.

Cross‑Functional Collaboration
Partner with sales, creative, content, and paid media teams to ensure seamless development of digital assets, ad copy, and paid media campaigns.

Facilitate collaboration between departments so that client goals and requirements are clearly understood and executed consistently.

Advocate for client needs while balancing internal workflows and capacity.

Quality Assurance
Conduct detailed QA on all campaign materials, including creative assets, ad copy, URLs, tracking tags, and platform setups, to ensure accuracy and alignment with client specifications.

Identify discrepancies or errors early and coordinate corrections across internal teams.

Performance & Reporting
Monitor account health, pacing, and performance trends; escalate issues or insights to internal teams and clients as needed.

Deliver reporting and performance summaries that highlight results, learnings, and recommended adjustments.

Revenue Ownership & Growth
Drive Net Retention for your portfolio by managing renewals, identifying expansion opportunities, and presenting value-led recommendations.

Support proposal development and pricing conversations in partnership with Sales.

Maintain accurate revenue forecasting for your assigned accounts.

Data Entry & Operational Support
Input, organize, and maintain campaign data in the CRM, ensuring accuracy and completeness for internal teams.

Track campaign details, client requests, timelines, and milestones within internal systems.
 

What You Need
• 2–4 years of experience in account management, digital marketing, project
management, or client services (agency or digital services experience preferred).
• Strong understanding of foundational digital marketing channels (paid search,
paid social, display, content, creative workflows).
• Demonstrated ability to coordinate multiple projects at once while maintaining
accuracy and organization.
• Strong communication skills with the ability to manage client conversations and
internal alignments.
• Excellent time management, prioritization, and task management abilities.
• A proactive mindset with strong problem‑solving and critical thinking skills.
• Ability to interpret basic campaign performance metrics and communicate
insights clearly.
• Comfort using CRM tools, project management systems, and spreadsheets.
• Bachelor’s degree in Marketing, Business, Communications, or a related field (or
equivalent experience).

Role Breakdown
Client Communication & Coordination 35%
Project & Campaign Management 30%
Reporting & Performance Insights 20%
Renewals, Upsells & Proposal Support 15%

Fusable participates in the E-Verify program. 

View the Participant & Right to Work Poster in English | Español 

https://www.e-verify.gov/employers/employer-resources?resource=30 

Equal Employment Opportunity - Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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