DevOps Engineer - Problem Management

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
We are seeking a dynamic Problem Management and Resolution (PMR) Analyst/Developer to join our corporate IT Operations team within DISH IT's IT Service Management (ITSM) organization. This role requires a proactive approach to managing and resolving IT problems, with a strong focus on high-severity incidents and process optimization. In this fast-paced environment, you'll work with various Operations, Application Development, and Engineering teams to drive problem resolution and improve IT efficiency.
Key Responsibilities:

• Lead continuous service improvement efforts by proactively identifying, analyzing, and resolving recurring issues to enhance overall service quality and prevent incident reoccurrence
• Minimize operational and reputational risk by addressing potential service disruptions before they impact customers, products, or the business
• Drive increased productivity by eliminating avoidable problems, reducing wasted time and resources, and enabling teams to focus on strategic initiatives
• Accelerate service restoration by applying structured root cause analysis, leveraging known error databases, dashboards, and established workarounds to reduce downtime
• Develop and implement systematic problem management workflows that centralize issue tracking, associated changes, and long-term corrective actions
• Foster a culture of continuous learning and accountability by identifying root causes, documenting lessons learned, and improving customer and employee satisfaction through reduced service interruptions

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
• 2+ years of experience in problem management, incident management, or a related ITSM role within a corporate IT environment
• ITIL v4 and Six Sigma certifications are highly desirable

Skills and Qualifications:

• Strong written and verbal communication skills, including technical documentation and the ability to facilitate discussions across cross-functional and technical teams
• Exceptional attention to detail with a demonstrated ability to analyze complex issues, identify patterns, and drive structured problem resolution
• Highly collaborative and adaptable, with a willingness to support teammates, embrace innovation, and thrive in a fast-paced environment
• Advanced analytical and critical-thinking skills, applying logical frameworks and data-driven insights to troubleshoot and resolve service challenges
• Technical proficiency with Google Workspace, ServiceNow, and Rally; familiarity with Dynatrace, Logz.io, and AWS infrastructure is preferred
• Experience managing infrastructure-related incidents within large on-premises data centers and AWS environments, with a growth mindset and willingness to take calculated risks to drive continuous improvement

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,400.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )