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The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.
Top Skills:
Db2J2EeJava EeJavaScriptJbossLinuxMssqlMySQLOracleSybaseTomcatUnixWeblogicWebsphereWindowsXML
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.
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Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
The L2 Support Engineer assists in troubleshooting technical issues, prioritizes support, collaborates across teams, and provides training to internal and external stakeholders.
Top Skills:
LinuxmacOSRmm SoftwareWindowsZendesk
Summary:
Lit Protocol, a decentralized and programmable key management network for signing, encryption, and compute, is seeking a proven, dynamic Developer Support Engineer to help support developers and ecosystem partners leveraging Lit's groundbreaking product suite. In this role, your focus will be supporting builders with their product integrations, resolving bugs, relationship building with ecosystem teams, publishing and maintaining top tier developer docs, and producing robust implementation examples. If you thrive at the intersection of tech innovation, technical writing, and strategic decision-making, and think we should have better internet systems, this could be the opportunity for you.
Key Responsibilities:
>Support and maintain a network of developers building within the Lit ecosystem
>Write, test, and deploy implementation examples and developer guides
>Attract, engage, and coach world class community developer advocates
>Collaborate with Lit's software engineering team to improve Lit's SDKs and developer tools
>Publish and maintain Lit's developer documentation
Qualifications:
>Proven experience in a Developer Relations role.
>Experience in React
>Experience in software engineering with a focus on Javascript
>Strong problem-solving skills
>The ability to work in North American time zones.
Bonus Qualifications:
>Knowledge of Ethereum, smart contracts, and Ethers.js
>Experience building a dApp or working with Lit Actions or related suite of products
>Publishing blog posts targeted at a developer audience
Salary:
At Lit Protocol, base pay is one part of our total compensation package and is determined within a range of $80,000 - $120,000 /year, depending on your skills, qualifications, experience, and work location.
Description:
Lit Protocol is decentralized network for key management and serverless compute in order to add more interoperability, utility, and useably to blockchains and storage networks, the developers building on these systems, and their end users. The teams in the Lit ecosystem are working across blockchain and storage networks, wallets, gaming, web3 social, DeFi, bridges, DAOs, verifiable credentials, provenance, and more.
In Developer Relations, you'll be working with team of 17 motivated and talented builders on the core team and 1000s of ecosystem developers to build the next internet.
We believe that distributed key management is a revolution in identity; it's also really fun to work on. If you're ready to take on a challenge and make an real impact, you owe it to yourself to grow your career here at Lit Protocol. Come build the future with us.
Lit Protocol, a decentralized and programmable key management network for signing, encryption, and compute, is seeking a proven, dynamic Developer Support Engineer to help support developers and ecosystem partners leveraging Lit's groundbreaking product suite. In this role, your focus will be supporting builders with their product integrations, resolving bugs, relationship building with ecosystem teams, publishing and maintaining top tier developer docs, and producing robust implementation examples. If you thrive at the intersection of tech innovation, technical writing, and strategic decision-making, and think we should have better internet systems, this could be the opportunity for you.
Key Responsibilities:
>Support and maintain a network of developers building within the Lit ecosystem
>Write, test, and deploy implementation examples and developer guides
>Attract, engage, and coach world class community developer advocates
>Collaborate with Lit's software engineering team to improve Lit's SDKs and developer tools
>Publish and maintain Lit's developer documentation
Qualifications:
>Proven experience in a Developer Relations role.
>Experience in React
>Experience in software engineering with a focus on Javascript
>Strong problem-solving skills
>The ability to work in North American time zones.
Bonus Qualifications:
>Knowledge of Ethereum, smart contracts, and Ethers.js
>Experience building a dApp or working with Lit Actions or related suite of products
>Publishing blog posts targeted at a developer audience
Salary:
At Lit Protocol, base pay is one part of our total compensation package and is determined within a range of $80,000 - $120,000 /year, depending on your skills, qualifications, experience, and work location.
Description:
Lit Protocol is decentralized network for key management and serverless compute in order to add more interoperability, utility, and useably to blockchains and storage networks, the developers building on these systems, and their end users. The teams in the Lit ecosystem are working across blockchain and storage networks, wallets, gaming, web3 social, DeFi, bridges, DAOs, verifiable credentials, provenance, and more.
In Developer Relations, you'll be working with team of 17 motivated and talented builders on the core team and 1000s of ecosystem developers to build the next internet.
We believe that distributed key management is a revolution in identity; it's also really fun to work on. If you're ready to take on a challenge and make an real impact, you owe it to yourself to grow your career here at Lit Protocol. Come build the future with us.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
