Desktop Support Intern

Desktop Support Intern 

Location:  Cincinnati

Job Summary: 
A Desktop Support Specialist (Co-Op / Intern) career at PatientPoint is rewarding and exciting as you will collaborate with all facets of the organization. The primary focus of the role is to provide extremely high-level customer service while solving technical issues involving information technology.  We are all about supporting the doctor-patient engagement better and you could be a part of our journey! 

What You’ll Do: 

• Assist in Provides on-site IT (Information Technology) support for the Cincinnati office and other remote offices. 
• Assist in at least one major project during the term where they are accountable and responsible for specific areas of that project. 
• Meet with mentor weekly. 
• Track efforts and accomplishment for final slide deck for presentation to stakeholders at end of term. 
• Performs installations, repairs, upgrades, and maintenance on hardware and equipment. 
• Onboarding / Offboarding responsibilities. 
• Answers customer questions and resolves issues. 
• Manages and maintains ticket queue(s). 
• Acts as a liaison with customers on administrative and technical matters for assigned projects. Share best practices and benefit from those of your colleagues through collaboration. 
• Performs analyses and prepares reports on system problem trends and issues. Autonomously manage and troubleshoot issues. 
• Autonomously manages and troubleshoots issues while taking initiative and ownership. 
• Maintain inventory and address all related IT processes through continuous improvement efforts. 
• Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved. 
• Develop ongoing documentation of inventory via CMDB, processes and practices related to IT policy and directives to support the organization. 
• Work collaboratively with all teams, vendors, consultants, and other stakeholders. 
• Build and maintain knowledge of PatientPoint products and services. 
• Willing to tackle additional tasks / competencies as needed to support the organization. 

What We Need: 

• Must be a current student enrolled in a college or university 
• Highly motivated, self-starter with strong written and verbal communication skills  

What You’ll Need to Succeed: 

• Demonstrated success in developing and maintaining high-performing and trusted customer relationships. 
• Professional demeanor to successfully represent and serve as part of the PatientPoint brand. 
• Ability to quickly learn and align with the PatientPoint organization, locations, and mission. 
• Curiosity and a commitment to continuous learning. 
• Motivated self-starter who proactively takes initiative. 
• Poise under pressure and ability to work in a fast-paced, high-stress environment. 
• Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated. 
• Excellent verbal and written communication skills 
• Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams. 
• Exceptional organizational skills and ability to juggle competing priorities. 
• Advanced skills in Microsoft Word, Teams, Excel, and PowerPoint. 
• Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization. 
• Jira and Slack familiarity a plus. 
• Server background a plus. 
• Understanding and experience in cloud, data centers, and server infrastructure a plus. 
• Great organizational skills a must. 
• Great interpersonal skills to work with customers. 
• Great analytical and problem-solving skills. 
• Excellent communication skills. 
• Willingness to go above and beyond to assist the organization improvement efforts for IT.