As a Desktop Investigator, you will conduct background checks, medical canvasses, social media investigations, and document findings to support fraud investigations.
About the Company
For over 40 years, APEX Investigation® has been dedicated to reducing insurance risk and combating fraud through trusted, high-quality investigations. We build lasting client relationships through integrity, clear communication, and timely, actionable results. Specializing in suspicious claims across multiple coverage areas—including workers’ compensation, property, casualty, and auto liability—we provide critical information that supports efficient claims resolution, cost control, and reduced financial loss.
About the Role
As a Desktop Investigator, you will conduct medical canvasses, background investigations, and social media investigations. Your work will provide critical insights that guide our field investigators and help clients make informed decisions.
Responsibilities
- Conduct medical canvasses, background checks, and skip tracing assignments.
- Perform social media research, public record searches, and open-source intelligence (OSINT) investigations.
- Use third-party databases and online tools to build leads and support case development.
- Analyze, cross-reference, and document findings in clear, actionable reports tailored to each assignment.
- Identify additional investigative services that may benefit ongoing cases.
- Monitor and track relevant social media activity, providing timely updates to clients.
- Retrieve and review public records, including criminal, civil, business filings, professional licenses, and insurance claims.
- Assist with quality assurance to ensure accuracy and consistency of investigative reports.
- Experienced investigators may also mentor and help train new team members.
- Perform other duties as assigned.
Requirements & Qualifications
- Ability to work independently from a secure and private home-based location.
- Experience in insurance-related investigations, particularly Workers’ Compensation fraud or personal injury claims.
- Strong analytical and problem-solving skills with the ability to present findings clearly.
- Excellent written and verbal communication skills.
- Proficiency in social media platforms, open-source intelligence techniques, and internet research.
- Experience with public record searches and familiarity with the California court system.
- Skilled with Microsoft Office Suite.
Preferred Skills
- Bachelor’s degree in Criminal Justice, Criminology, Journalism (Investigative) or a related field.
- Experience in phone canvassing for medical records.
- Skip tracing or locating individuals through investigative methods.
- Retrieving public records through various sources.
Benefits
- Medical
- Dental
- Vision
- PTO
- FSA
- Simple IRA Plan
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to their race, creed, color, disability, sex, sexual orientation, national origin, age, religion, Vietnam era Veteran’s status, political affiliation, or any other non-merit factor.
After making a conditional offer of employment, the company will conduct a job-related background check. A comprehensive background check may consist of prior employment verification, motor vehicle records, professional reference checks, education confirmation and/ or criminal record and credit checks. Third-party services will be hired to perform these checks. Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.
After an offer is made and accepted, the employer will comply with the Immigration and Nationality Act I-9 requirements to establish your identity and employment eligibility.
Top Skills
Internet Research
Microsoft Office Suite
Open-Source Intelligence Techniques
Social Media Platforms
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