DEN Quality Assurance & Compliance Lead

Covenant Aviation Security (CAS) is seeking a Quality Assurance & Compliance Lead to support aviation security operations at Denver International Airport (DEN). The Quality Assurance & Compliance Lead is responsible for leading site operational performance improvement activities through a quality assurance team. This position will be responsible for providing guidance to the team responsible for performing routine performance assessments (overt and covert activity), assessing performance, providing corrective action, determining performance improvement opportunities, and recommending these opportunities to site leadership for implementation. This position will work closely with the site Assistant Director and other leadership positions.

Company History

Founded in 2002, Covenant Aviation Security (CAS) was established to provide a higher standard of transportation security following the events of September 11, 2001. CAS pioneered a customer-focused security model built on a highly trained, professional workforce supported by competitive wages, benefits, and ongoing development.

Today, CAS is the largest private contractor providing Screening Partnership Program (SPP) services to the Transportation Security Administration (TSA) and an industry leader in aviation security solutions. Through its commitment to safety, compliance, operational excellence, and customer service, CAS provides comprehensive security and screening services for airports, airlines, and government agencies across the United States.

Employment Compensation & Benefits

Covenant Aviation Security offers a competitive compensation package, with a targeted hourly rate of $26-$31 per hour, depending on qualifications, experience, and contract requirements.

In addition, employees are eligible for a comprehensive benefits package designed to support their health, well-being, and financial security, including:

• Medical, Dental, and Vision Insurance (effective the first day of the month following sixty (60) days of continuous employment)
• 401(k) Retirement Plan with Company Matching Contributions
• Paid Time Off (PTO)
• Company-Paid Life Insurance
• Voluntary Supplemental Life Insurance
• Company-Paid Transportation Benefit (choice of RTD EcoPass or Airport Parking Permit)
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Company-Furnished Uniforms (where applicable)
• Paid Training and Professional Development Opportunities

Benefits are subject to eligibility requirements and plan provisions and may be modified at the Company's discretion.

Essential Functions

• Supervisor the site quality assurance team responsible for monitoring and improving contract performance.
• Implement and monitor site compliance to company quality assurance processes, procedures, and documentation standards.
• Determine quality assurance activity schedules and implement them through quality assurance team members. Monitor to completion, ensuring accurate and timely recordkeeping of activities.
• Monitor data collection and identify performance trends.
• Conduct root-cause analysis on performance trends and recommend corrective action and improvement opportunities to site leadership.
• Prepare recurring quality assurance reports and provide management with trends, findings, and recommendations.
• Conduct quality assurance inspections, observations, and performance assessments of Security Officers assigned throughout DEN (overt and covert).
• Evaluate employee compliance with TSA regulations, post orders, Standard Operating Procedures (SOPs), client requirements, and Covenant policies.
• Provide immediate coaching and corrective instruction whenever deficiencies are identified.
• Perform Security Officer duties when necessary to demonstrate proper procedures or support operational needs.
• Perform additional duties as assigned.

Minimum Qualifications

• Must be at least 21 years of age.
• U.S. Citizen, U.S. National, or Lawful Permanent Resident.
• Possess a valid Driver's License.
• Must obtain and maintain all required airport badges, clearances, and credentials.
• Possess or obtain a valid City and County of Denver Security Guard License.
• High School Diploma or GED required.
• Minimum four (4) years of experience in security, loss prevention, aviation security, or a closely related field.
• Minimum one (1) year of experience at a Part 1542 regulated airport.
• Working knowledge of TSA regulations, airport security operations, and compliance standards.
• Must be available to work a flexible, non-traditional schedule across all operational shifts, including days, swing, and overnight shifts, to conduct quality assurance observations, coaching, and compliance activities. Weekend, holiday, and extended hour availability is required as operational needs dictate.
• Ability to observe operational performance, identify deficiencies, and provide effective coaching and corrective instruction.
• Ability to speak, read, write, and understand English.
• Must successfully pass all required background investigations.
• Must present a professional appearance and demeanor at all times.

Preferred Qualifications

• Associate's or Bachelor's degree in Criminal Justice, Aviation Management, Security Management, Business Administration, or a related field.
• At least two (2) years of experience at a Part 1542 regulated airport.
• Previous experience conducting audits, quality assurance reviews, inspections, or compliance assessments.
• Experience delivering classroom or hands-on operational training.
• Supervisory or leadership experience within aviation security.

Competencies

• Coaching & Development
• Quality Assurance
• Regulatory Compliance
• Operational Excellence
• Critical Thinking
• Observation Skills
• Communication
• Accountability
• Problem Solving
• Attention to Detail

Physical Demands

• May be required to climb inside and bend under vehicles for vehicle inspections (example, construction dump trucks, etc.).
• Physically, mentally, and emotionally capable of performing all duties required for their assigned post/duties.
• Capable of performing normal or emergency duties requiring moderate to arduous physical exertion, such as standing or walking/ patrolling for entire shift(s), climbing stairs, running and self-defense.
• Ability to stand, walk, and move throughout airport facilities for extended periods.
• Frequently required to climb stairs and travel between terminals, checkpoints, offices, and operational locations.
• Occasionally lift and carry up to 25 pounds.
• Be able to perform the duties of their position, with or without reasonable accommodation.

Work Environment

This position operates throughout Denver International Airport in both office and operational environments. Responsibilities require extensive movement throughout terminals, security checkpoints indoors & outdoors, perimeter gates, and other secured airport locations. Work may be performed indoors or outdoors and may involve exposure to varying weather conditions, aircraft noise, moving vehicles, and other active airport operations.

This position requires a flexible schedule and the ability to work rotating, non-traditional hours, including days, swing, overnight shifts, weekends, and holidays, to ensure consistent quality assurance coverage across all operational shifts.

EEO Statement

Covenant Aviation Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.