We’re seeking a talented, passionate, and motivated Technical Enablement Manager to join our Customer Success Enablement Team. In this role, you will lead the strategy and execution of technical enablement programs for Customer Success Managers. We seek someone who can blend technical skills with a passion for learning to design and deliver technical onboarding, everboarding, and certifications that raise the technical credibility of CSMs in customer conversations. This role owns the technical enablement workstream, strategizes across functions, and ensures CSMs' readiness scales with MongoDB’s growth. Your focus will be on MongoDB’s core architecture, adapting as it evolves to support more use cases.
Responsibilities- Strategize with leaders across Product, Engineering, Sales, and PMM to identify and prioritize technical enablement workstreams
- Set and manage priorities for technical enablement independently, while contributing to broader enablement planning
- Technically upskill the CS team on MongoDB's product portfolio through the optimization of existing content and the creation of novel enablement materials, including technical content for new hire onboarding
- Anticipate blockers in technical readiness and translate field insights into solutions
- Maintain and evolve technical resources, work cross-functionally to plan/coordinate deliverables from Product/PMM on upcoming releases, proactively showcasing new products and capabilities to CSMs
- Spearhead the rollout and implementation of comprehensive enablement programs and communications to empower our team with the latest advancements in our product portfolio
- Architect product certification frameworks, elevating our team's expertise in MongoDB's solutions
- Drive a culture of performance excellence by aligning projects with tangible Key Performance Indicators (KPIs), ensuring measurable impact and sustained success
- 3–5+ years directly designing and delivering technical enablement programs, with a preference for 3+ years of prior experience in a Technical Customer-Facing Role
- Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
- Excellent facilitation, communication, and presentation skills across both technical and non-technical audiences
- Ability to adapt to a fast-paced environment and a continuously evolving product
- Demonstrated success in cross-functional collaboration with Product, Engineering, Sales, and PMM teams
- Proven ability to create and scale certification programs or structured technical readiness pathways
- Strong technical fluency in cloud database and SaaS infrastructure, with deep understanding of MongoDB’s data platform and ecosystem; able to translate complex technical concepts into clear, scalable enablement programs that drive field readiness and customer impact
- Strong project management and stakeholder alignment skills — able to lead cross-functional initiatives independently
- Data-driven mindset, strong analytical skills with experience measuring training effectiveness and linking enablement programs to field outcomes
- Strategic problem solver: anticipates challenges in technical adoption and builds proactive solutions
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req ID: 4263293255
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
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