Deductions Analyst - Noncompliance

As a family of brands, it is Our Home's ethos to create and provide delicious, wholesome snacks to communities throughout the U.S. at a great value. We strive to create snacks that offer nourishment and a warm and welcoming sense of familiarity. Our Home is not just the house we live in, but the communities of which we are a part. Our Home gets the best snacks into hands, homes, and communities around the country so that we can flourish together.

We believe that a unified culture and shared values are essential to our success. At Our Home...

We have Growth Mindsets: We grow ourselves, our teams, and our company, both personally and professionally.

We embrace Integrity & Accountability: We do what we say we are going to do, and take ownership of our actions.

We Push the Boundaries: We challenge the status quo, and are creative problem solvers who win where others don't.

We believe that we are Stronger Together: Collaboration is at the center of what we do. We win and lose together.

Our Home makes snacks for everyone and will continue to be known for flavorful snacks with better ingredients that satisfy every occasion and craving. We deliver this through our portfolio of household favorite snack brands, including Pop Secret, From The Ground Up, Food Should Taste Good, Popchips, RW Garcia, Good Health, Parm Crisps, Sonoma Creamery, and You Need This. Our Home is one of the fastest growing Better For You food brands in the country and this explosive growth requires great people with a passion for better-for-you snacks.
Our Home is seeking a Deductions Analyst to focus on Customer Noncompliance fines/chargebacks. This role is responsible for identifying, researching, and root-causing noncompliance deductions, partnering cross-functionally with our 3PL customer service and logistics teams to prevent repeat fines and improve compliance performance. It’s a hands-on analyst position for someone who enjoys investigating issues, working through portals and documentation, and turning findings into clear corrective actions.

Key Responsibilities

• Own the noncompliance deductions workflow from intake through resolution
• Review, categorize, and prioritize noncompliance chargebacks/fines
• Determine validity and dispute eligibility based on customer requirements and documentation
• Root-cause analysis & prevention
• Identify patterns by customer, DC, lane, carrier, SKU, ship point, reason code, etc.
• Partner with 3PL customer service/logistics to isolate the operational cause (labeling, ASN/EDI, routing, OTIF windows, POD/BOL gaps, carton/pallet config, shortages, etc.)
• Document root causes and recommend corrective actions to reduce repeats
• Disputes & documentation
• Gather and validate supporting documents (POD, BOL, packing lists, EDI/ASN, routing confirmations, appointment/receiving details)
• Submit disputes/appeals via customer portals and track outcomes through closure
• Reporting & communication
• Maintain trackers and provide recurring updates: open balance, wins/losses, trends, top offenders, prevention actions
• Communicate clearly with internal teams and external partners on status and next steps
• Process improvement
• Help build a repeatable noncompliance process (SOPs, reason-code library, playbooks by customers
• Recommend improvements to reduce revenue leakage and improve compliance

• 3+ years experience in deductions/chargebacks, AR, claims, or retail compliance (CPG/retail preferred)
• Strong working knowledge of noncompliance fines and shipping documentation (POD/BOL/pack list/appointment details)
• Comfortable working across multiple customer portals and systems
• Strong Excel/Google Sheets skills (filters, pivots, lookups, basic data cleanup)
• Excellent written communication: concise, factual, and action-oriented
• High ownership and follow-through in a remote environment
• Occasional travel to supplier sites or manufacturing facilities up to 10%

Preferred Qualifications

• Experience with large retailers and/or distributors (e.g., Walmart/Sam’s, Target, Amazon, Kroger, Albertsons, UNFI, KeHE, etc.)
• Experience working with a 3PL and understanding warehouse/transport workflows
• Familiarity with EDI/ASN concepts and common compliance failure points
  

• Health Care Plan (Medical, Dental & Vision)
• 401k Plan with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Parental Leave
• Short Term & Long Term Disability

No recruiters, please