Deal Operations Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Description
What you get to do in this role:

• Serve as a Trusted Deal Coach to the Sales Organization in Australia and New Zealand.
• Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
• Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices
• Review Quotes and generate Order Forms for accuracy and completeness.
• Ensure all deals are approved within pricing and discount policies.
• Interface with Order Management to ensure accuracy of booked deals
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity
• Conduct UAT testing for process improvement
• Support Quarter-end.
• Provide effective onboarding and systems trainings for sales reps
• Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process

Qualifications
Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5 or more years of proven experience in Sales Operations - Deal Management functions in Cloud, SaaS and subscription business
• Effective communicator, both written and verbal
• Organized with excellent attention to detail
• A strong understanding of the sales environment
• Experience with CRM and CPQ systems
• Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
• Experience with working in multi-cultural and multi-national team
• Driven and willing to learn and relearn in a dynamic environment
• Team Player with positive attitude
• Ability to meet tight deadlines and thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment.

Please note : This role will be supporting the ANZ region with working hours 5.30 AM IST to 2.30 PM IST
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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