Deal Desk Manager

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The Deal Desk Manager is responsible for providing insight and guidance on shaping and submitting contracts that meet the internal compliance standards and protect the profitability of the deal. This role works in partnership with cross-functional teams to aid the development, negotiation, and execution of company contracts and ensure profitability for the organization.With your consent, reference checks will be conducted prior to receiving an offer

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May coach and review the work of other team members
  • Leads the creation or improvements of policies, systems, and procedures to maximize efficiency of the 
  quote-to-cash process
  • Assists in quote and pricing generation 
  • Provides opportunity adjustments and validations
  • Assists with the development, negotiation, and execution of contracts to meet business requirements
  • Helps to facilitate the deal process, ensuring proper communication, internal approval/sign-off, and 
  support for nonstandard commercial terms and conditions
  • Triages deal related requests from the field to cross-functional support teams 
  • Works to generate acceptable documents to facilitate deal closure
  • Coordinates and prioritizes Request for Proposal (RFP) responses and owns process by leveraging from a 
  combinations of tools
  • Helps resolve order processing and Annual Recurring Revenue (ARR) discrepancies
  • Provides necessary reports and project status information to management and other appropriate 
  departments
  • Serves as escalation point and provides approvals to help move deals forward
  • Performs discount and pricing analysis 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage projects and processes independently with limited supervision
  • Advanced knowledge of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per business and partner
  requirements
  • Strong organizational, problem-solving, communication, and analytical skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Demonstrated ability to plan and organize projects
  • Knowledge of Salesforce, CPQ systems, and Microsoft products
  • Ability to digest complicated information and simplify desired outcome
  • High energy, strategic thinker, and an open-minded attitude
  Educational/Vocational/Previous Experience Recommendations

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
  • 4+ years of relevant experience

Working Conditions:

• Bachelor’s degree in related field or equivalent business experience
  • 4+ years of relevant experience

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.