Deal Desk Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Given our continued growth, we always have room for more intellect, energy, and enthusiasm. Join our global team and see why it’s so special to be part of Mitratech!

Mitratech is looking for a Deal Desk Analyst to join our Revenue Operations team. This job is focused on providing day-to-day go-to-market operational support to include advisement, guidance and action on deal structure, process, and closure. You’ll work collaboratively with Sales, Customer Success, Legal, Finance, Leadership and other teams. This role is challenging and fast-paced.

Essential Duties & Responsibilities:

• Partner with sales, customer success, finance, legal, and other teams to bring a deal to closure and accurately reflect the booking in our CRM, ensuring a seamless and frictionless customer experience throughout the process.
• Support ERP enhancements and continuous improvement projects including CPQ implementation and administration, demonstrating flexibility and creativity in solving evolving challenges.
• Assist in pricing strategy discussions and provide suggestions that balance business impact with customer value.
• Examine customer orders for validity of specification of products ordered (incl. configuration), quantities ordered, and any special pricing agreements or requirements, always keeping the customer’s needs central.
• Review, validate, and monitor the quality of both new and recurring orders.
• Review contracts and ensure clean agreements in the booking recording processes.
• Develop and/or contribute to process improvement and control governance.
• Establish regular communication with cross-functional teams, fostering strong partnerships to drive shared success.
• Highly motivated individual that focuses on order data quality, implementing quality initiatives and process adoption, and proactively owning outcomes to resolution.
• Perform reconciliations for data integrity and work with cross-functional teams to fix issues with urgency.
• Provide training and enablement for the sales teams to better understand our systems and tools, helping them deliver better outcomes for customers.

Requirements & Skills:

• Experience in deal desk, order management, finance, business analysis, and/or sales ops
• Experience working within Enterprise, SaaS, or high-tech company is ideal
• Excellent communication (verbal and written), strong interpersonal skills
• Experience structuring and escalating complex business and financial situations for review or approval
• Ability to work cross-functionally with various business units with urgency and impact
• Technically Savvy with understanding of SFDC, CPQ and Microsoft/Google suite
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Team-oriented working and thinking, committed to winning together
• Professional self-starter able to work independently and collaboratively with others to accomplish goals
• Assertiveness and ability to navigate ambiguity, pivoting quickly as priorities shift
• Drives focus on simplifying complex solutions and processes, finding creative ways forward

Education:                         

• Bachelor Degree required

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.