Data Operations Specialist (QuickBooks)

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Data Operations, you play a crucial role in ensuring seamless integration and functionality of QuickBooks within Housecall Pro. You will guide customers through setup, troubleshoot integration issues, and provide ongoing support to improve their experience. Your expertise in QuickBooks and strong customer-facing skills will help drive operational efficiency and user satisfaction.

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you'll be each day:

• Guide Pros through QuickBooks integration setup processes
• Provide ongoing support to Pros on QuickBooks integration
• Coach best practices with QuickBooks Desktop and QuickBooks Online integrations
• Analyze source and quality of data, identify potential issues, and develop custom action plan
• Assist Pros with data validation, mapping, and synchronization between systems
• Communicate consistent trends and opportunities to our product and engineering teams for future improvements
• Document common troubleshooting steps and best practices to enhance customer self-service resources
• Innovation on current processes and proactively seek ways to improve the Pro experience

Qualifications:

• 1-3+ years of full-time customer success, implementation, engineering or data implementation experience
• Experience using QuickBooks (Online and/or Desktop) in a professional capacity
• Bachelor's degree or equivalent experience in a related field
• Customer-facing experience in a technical support, onboarding, or training role

What will help you succeed:

• A deep understanding of accounting principles and data reconciliation
• Excellent written/verbal communication skills
• Strong problem-solving skills
• Ability to work in a fast-paced, team environment

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent information

This role is open to candidates and the expected compensation range for this role is $21.55-$25.35 / hour + 10% variable. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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