Data Integration Manager

Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
The Data Integration Manager serves as the technical front line for ZOLL's partners and customers. This role combines deep technical expertise with strong organizational and communication skills, ensuring that clients integrating ZOLL data receive exceptional guidance, troubleshooting support, and long-term value. The position acts as a trusted advisor for partner integration projects, supporting both day-to-day technical needs and broader strategic initiatives.
Essential Functions

• Technical Integration & Onboarding
• *Serve as the primary point of contact during customer setup and go-live.
• *Guide customers through SDK setup, configuration, and integration.
• *Collaborate with engineering and product teams to maintain the knowledge base.
• *Deliver training and documentation to partner technical teams.
• *Capture partner feedback to improve onboarding and support processes.
• Partner Relationship Management
• *Act as a technical advisor for partner integrations.
• *Build strong relationships with technical and business stakeholders.
• *Maintain key partner accounts and evaluate their support needs.
• *Drive partner satisfaction and successful adoption of integration tools.
• Customer Support & Troubleshooting
• *Provide frontline partner support, triage, and resolution.
• *Diagnose and replicate integration and performance issues.
• *Escalate and track complex issues with engineering/product teams.
• *Report on support metrics, including response times and ticket resolution.
• *Recommend and implement tools to improve partner support.
• Bug Reporting & Collaboration
• *Capture, validate, and escalate customer-reported bugs.
• *Collaborate with product and engineering to ensure timely resolution.
• *Own communication with partners regarding bugs and issue status.
• *Customer Enablement & Partner Success
• *Conduct training and workshops for SDK capabilities.
• *Provide tailored documentation and technical guidance.
• *Advise on SDK use aligned with partner operational goals.
• *Understand partner market segments and report sentiment trends.
• Cross-Functional Collaboration
• *Relay product feedback and participate in roadmap discussions.
• *Partner with Sales, Technical Support, and Product Teams.
• *Represent the technical voice of the partner in internal planning.

Required/Preferred Education and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field. required
• 5+ years of experience in technical support, integration, or customer success roles. required

Knowledge, Skills and Abilities

• Background in software development and system integration.
• Proficient in debugging and resolving complex technical issues.
• Excellent communication skills for technical and non-technical audiences.
• Proven relationship-building with partners and customers.
• Experience with Jira and Salesforce.
• Experience with healthcare IT systems, EMS workflows, or medical device data.

Travel Requirements

• Ability to travel up to 30%.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$105,000.00 to $110,000.00

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.