Data Governance Lead

Enterprise Operations is a dynamic organization which supports not only John Hancock customers, but also many cross-functional departments within the US Division and Global space. The Data Governance Lead is responsible for the operation of the data governance practice and its implementation, ensuring data is well-organized, safe, accessible, and valuable.

Position Responsibilities:

• Act as advocate for all data domains and information used by US Operations to maintain accuracy and ensure proper utilization.

• Inventory and prioritize data assets, coordinating with Operations Leadership and other roles within the Global Data Governance structure.

• Develop comprehensive understanding of data flow from both business and systematic perspective to ensure integrity of that flow is maintained.

• Act as intermediary to ensure alignment between Global Data Governance, Global operations and US Operation and IT Segments regarding data standards, roadmaps, and prioritization of initiatives.

• Capture, define, describe Business terms, Classifications, and Business Rules.

• Support Technical Data Custodians and data analysts in decomposing business rules into data quality rules, and creating data catalogues and lineage as data is implemented

• Ensure that data quality levels are assessed for all our prioritized critical data elements, and that data quality remediation is implemented when needed

• Ensure all key data risks are well understood and mitigated appropriately, working effectively with the Data Protection, IT Security, Risk, Data Architecture and Data Management functions including ensuring regulatory compliance.

• Navigate meetings of various stakeholders and preferences to ensure a unified approach and ultimate execution of the deliverable.

• Provide effective and concise communication with stakeholders, management, and business partners.

• Measure and communicate results and tie them back to key performance metrics, such as Service Level timings, budgets or Key Results based on Value Stream metrics.

• Responsible for directing activities of other team members depending on project initiatives.

Required Qualifications:

• Bachelor’s degree or equivalent business experience.

• 5-7 years of business experience including progressive business analysis experience.

• Strong presentation and communications skills; able to articulate business cases clearly, concisely, and effectively to audiences of various levels.

• Strong facilitation skills and ability to drive toward unified team consensus. 

• Ability to build effective business relationships with key stakeholders and business management.

• Comprehensive knowledge of industry including product development, distribution, customer and administration services and regulatory structure.

• Progressive business analysis and/or project management experience supporting significant business initiatives

• Experience in financial services/insurance industry.

• Able to translate issues and problems into effective business solutions and drive them to successful outcomes.

• Ability to handle multiple demands and competing priorities of various large initiatives running concurrently.

• Ability to take initiative, work independently, and learn/assimilate information quickly.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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