Data Analyst - Sales Operations

About the role:

The Data Analyst will be a key technical contributor within the Data Analytics function of the Sales Support organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for Sales Support. The Data Analyst will work closely with Sales Ops leaders, Sales, Customer Support, and Data Engineering to translate business, product, and technical requirements into concrete quantitative analysis and dashboards, and iterate on the output with stakeholders. 

The ideal candidate is passionate about solving highly technical business problems through effective data visualization and manipulation and is eager to pursue various data-related projects in a fast-moving environment. 

This is a remote position open to candidates residing in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will work on:

• Data structures: Leveraging their language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
• Dashboarding: Creating and maintaining complex Tableau dashboards and other summary visualizations to support decision-making from operational and leadership teams 
• Actionable analysis: Performing a variety of exploratory analyses that help us understand the health of the Sales Support organization and identify opportunities for improvement and optimization 
• Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing device health to proactively reach out to customers)
• Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor's degree from an accredited university
• 4+ years of experience as a data analyst, data engineer, or relevant discipline
• Experience with data manipulation and processing in SQL
• Experience building data visualizations with Tableau or a similar, enterprise-grade Business Intelligence tool 

An ideal candidate also has:

• Formal studies in a quantitative discipline (e.g., Statistics, Mathematics, Computer Science, etc.)
• Hands-on experience with CRM and ticketing tools, here at Samsara, we utilize Zendesk and Salesforce data
• Experience in a Sales Ops or Customer Support organization, with an understanding of relevant industry KPIs and processes
• Experience with B2B hardware and SaaS products
• Experience partnering with leadership to solve business problems