Data Analyst for Retail Wireless Incident Management

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market.
Job Duties and Responsibilities
Key Responsibilities:

• Extract, clean, and analyze operational data from various sources (e.g., CRM, billing systems, service platforms, incident management systems)
• Identify trends, patterns, and anomalies in operational data to understand financial, churn and/or experience impacts to incidents
• Contribute to reports on key operational metrics and partner with the IT team on deliverables
• Analyze incident data to identify root causes of customer issues, recurring problems, and areas for process improvement
• Develop reporting on incident trends and support problem management efforts
• Partner with cross-functional teams to provide data-driven insights and recommendations for process improvements
• Support the measurement and tracking of incidents using operational data

• Work in our onsite locations to collaborate and support in order support the ongoing changes in the business

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Data Science, Analytics, Information Systems, or a related field
• 4+ years of experience in data analysis, business intelligence, or a related field, with a focus on operational data
• Experience with data analysis tools (e.g., SQL, Excel, R)

Skills and Qualifications:

• Strong analytical and problem-solving skills, with a focus on operational data
• Proficiency in data manipulation, analysis, and visualization with the ability to to deliver a technical message to a non-technical audience
• Excellent communication and presentation skills
• Ability to work with large datasets and complex systems
• Detail-oriented with strong organizational skills
• A passion for using data to drive operational improvements and enhance customer experience
• Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
• Self-motivation and ability to maintain a positive attitude in the most stressful situations
• Some travel is standard for this role

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.