Data Analyst (Enterprise Customer Focus)

Data Analyst (Enterprise Customer Focus)

INTERNAL APPLICANTS ONLY

Company Overview:

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms for the portable sanitation and dumpster industries, being named as the #80 fastest growing software companies in America by Inc. 5,000. The customers we serve have been underserved by software, making us the leading players in a huge industry with very little competition. Our software helps our incredibly hard-working business owners get more done and stress less. How? By supercharging their businesses with software that cuts wasted time, manages jobs, optimizes routes, tracks inventory, and automates billing. We are proud to offer a one-stop solution that allows our hard-working customers to be more productive and successful!

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously.

Role Overview

ServiceCore is seeking a Data Analyst (Enterprise Customer Focus) —a customer-obsessed, product-savvy teammate who thrives at the intersection of data, customer support, and enterprise account enablement.

This role is ideal for someone who already understands ServiceCore’s product lines deeply and has strong experience working directly with ServiceCore or Docket customers—especially large, multi-location, or enterprise-level clients. While prior exposure to data, reporting, or analytics tools is a plus, technical skills can be taught. We are primarily looking for someone who knows how our customers operate within ServiceCore’s software, can navigate complex client needs, and is excited to grow into more advanced analytical skills and data workflows over time.

You will work closely with our Data & Analytics team, Customer Success, Product, and Support to ensure enterprise customers are successful with their reporting, data exports, and analytics-related needs.

This role can flex from junior to mid-level, depending on the technical experience the candidate brings.

What you'll do:

• Serve as a primary point of contact for enterprise and high-value customers who need support with reporting, analytics, data exports, and ServiceCore’s data-powered features
  
• Troubleshoot data or reporting questions by blending your product knowledge with emerging technical skills
  
• Translate customer questions into clear problem statements, requirements, or tickets for the Data & Analytics team
  
• Partner closely with Customer Success Managers to support onboarding and ongoing data needs for enterprise accounts
  
• Review, validate, and troubleshoot customer data sets, ensuring accuracy and consistency across ServiceCore’s reports and dashboards
  
• Assist in building or modifying customer-facing dashboards (e.g., in Sigma) under the guidance of the Data & Analytics team
  • Over time, you will own the development of customer facing dashboards as a primary builder
    
• Document repeatable workflows, common FAQs, and best practices for internal teams and customers
  
• Act as a bridge between customers and internal teams—helping to communicate technical concepts in a customer-friendly way
  
• Support the rollout of new reporting tools, data features, and analytics enhancements by gathering feedback and guiding customers through adoption
  
• Grow your technical skills through hands-on training in SQL, Snowflake, Sigma, and more (depending on interest and level)
  

What we're looking for:

Required

• Deep working knowledge of ServiceCore’s product lines, features, customer workflows, and common data/reporting challenges
  
• Experience working directly with customers, ideally including enterprise or multi-location accounts
  
• Strong communication and client-consultation skills; able to explain complex topics clearly and diplomatically
  
• Ability to navigate ambiguity, ask clarifying questions, and stay organized when managing multiple customer needs
  
• Curiosity and willingness to learn technical concepts such as SQL, data pipelines, dashboard tools, and schemas
  
• A team-first mindset and a strong alignment to our core values
  
• Outstanding written and verbal communication is required to be successful in this role
  

Nice-to-Have (but not required)

• Experience building or supporting dashboards, reports, or data exports (in Sigma, PowerBI, Tableau, Looker, Excel, etc.)
  
• Exposure to SQL or any data analysis workflow
  
• Familiarity with data warehouse concepts (star schema, fact vs dimension tables, etc.)
  
• Experience supporting SaaS enterprise clients or data integrations
  
• Prior experience collaborating with product, engineering, or data teams
  

We value potential and product expertise. If you’re passionate about helping customers succeed and excited to grow your technical skill set, we want to talk to you.

Work Environment:

• Casual, open-office environment
• Tuesdays and Wednesday in office for local employees (free parking!)
• Fully stocked kitchen with fresh food and coffee at our Denver HQ
• Hybrid and fully-remote work
• Regular company events / outings
  

Salary & Benefits:

• Base Salary:$75,000 - $110,000 (Dependent on Experience)
• 14 Company Holidays in addition to Unlimited PTO 
• Healthcare, dental and vision insurance with generous employer contributions
• 401K w/ match
• Equity Appreciation Plan (units granted upon hire)
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly Grubhub lunch  stipend for remote folks
• Company-provided hardware of your choice/configuration
• A Strong Company Culture that Lives by Our Core Values - Love our Customers, Be Real, Give a Shit, Deliver Results, and Keep it Fun.

If you believe you match the above criteria and are desiring a dynamic start-up environment with a management team that is dedicated to your success, then please apply!

In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.

Location

Denver, CO (Hybrid) or remote within the USA

Department

Engineering

Employment Type

Full-Time

Minimum Experience

Experienced in customer facing roles; Beginner to Experienced data handling roles.

Compensation

$75,000 - $110,000