DAF Support Engineer

Please review the job details below.
Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.
Maxar Intelligence is currently seeking a Direct Access Support Engineer in our Mission Operations Center, to join our team in Longmont, CO.
Your Project: In this role you will support Operations through arbitration and execution of requests from our International Defense and Intelligence customers. You will preserve the spacecraft and ground systems, ensure existing and potential satellite tasking requirements are met, delivering imagery and ancillary data for Maxar Intelligence's internal and external customers. You will also support numerous internal departments including Remote Systems, Direct Access Remote Sensing, Project Management, and the direct access account management and sales teams.
Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.
What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness. There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:
• 401K
• Career growth opportunities
• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• Program to help you grow like tuition reimbursement, hackathons, and career development
• Student loan repayment
• Generous time off
• Plus everything you'd expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.
What you'll do day-to-day (with your colleagues):

• As part of an integrated ground and planning team of support engineers, bolstering the Maxar Intelligence satellite constellation and ground infrastructure, you will confirm satellite access requests are accurately arbitrated,
• Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines,
• Frontline incident management for direct access customers outside of standard business hours
• Troubleshoot Tier 1 and 2 issues in high pressure situations
• Utilize and maintain monitoring tools by performing ongoing assessments of efficiency/performance of these tools,
• Work alongside operations, sales and customer teams on requirements and operational implementation,
• Provide input and guarantee accuracy of operations efficiency and transition documentation and procedures,
• Effectively communicate with team members, cross-departmental staff and customers regarding status, milestones, issues, and resolution.

Minimum requirements for this position:

• Must be a U.S. citizen and possess a current/active Secret security clearance
• Ability to accommodate 24/7 rotational shift work
• Bachelor's degree in engineering, computer science, or relevant field. Four additional years of experience may be substituted for a degree
• Background in Windows & Unix/Linux environments
• Familiarity with scripting languages, such as Python or Ruby
• Must possess/demonstrate excellent verbal and written communication skills

These skills would be amazing:

• Geospatial and GIS experience or familiarity with remote sensing applications
• Ability to understand system level concepts and grasp details of interaction between various components in the system
• Proficiency with understanding and modifying XML and JSON
• Ability to provide support and guidance to customers during implementation of their system and execution long-term
• Experience with aerospace and/or satellite ground systems
• Ability to support time-sensitive requirements
• Ability to work independently and in a team environment
• Ability to multi-task, results driven, strong sense of ownership and urgency
• Ability to interact multilingually

#LI-MG1
In support of pay transparency at Maxar, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.
• The base pay for this position within Colorado is: $71,000.00 - $117,000.00 annually.
For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.
We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits
The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.
The date of posting can be found on Maxar's Career page at the top of each job posting.
To apply, submit your application via Maxar's Career page.
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.