D365 CE Pre-Sales Solution Architect

Responsibilities

• Providing required business expertise in one or more of the process areas included in Dynamics 365 Customer Engagement (e.g. SFA, MAS, Customer Service etc.). 
• Conduct client discovery meetings to identify, understand, and define customer needs, objectives and business requirements to design a solution that can best address the prospects’ requirements. 
• Preparing RFP responses and creating demonstration scenarios to address the business requirements outlined in the RFP or desired demonstration script provided by the prospect. 
• Preparing Statements of Work (SOW) including implementation estimates. 
• Preparing for and conducting specific Microsoft Dynamics 365 CE or Power Platform software demonstrations as an integrated member of the MCA Connect sales team. 
• Developing standard presentation materials and demonstration scenarios for sales presentations. 
• Managing the MCA Connect pre-sales process to ensure seamless coordination of activities between the MCA Connect sales and pre-sales teams. 
• Contributing to pipeline and revenue generation through participation and coordination of demand generation activities, including; customer workshops, webinars, tradeshows, and company events. 
• Acting as a liaison between the MCA Connect sales team, MCA Connect implementation team, and the prospect/customer. 
• Communicating the business requirements to the MCA Connect delivery team after completion of sale to ensure a smooth transition from presales to implementation

Qualifications

• B.S. in Business or related discipline, or equivalent combination of education and business experience 
• Minimum of 4 years Dynamics 365 CRM modules experience 
• Minimum of 2 years Dynamics 365 CRM implementations experience 
• Minimum of 1year Power Platform (Power Automate, Power Apps, Power BI)  
• Demonstrated expertise (Subject Matter Expert) in at least one module of the Dynamics 365 (Field Service, Project Ops, Customer Service, Customer Insights, Sales, Power Platform). 
• Some industry experience within Manufacturing and/or energy industries 
• Articulate, professional communication skills (written and oral) with the ability to converse with prospects at all levels from the executive/owner level to the functional/technical team member level. 
• Ability to express industry specific, functional, or technical information in a clear, concise manner. 
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism. 
• Ability to handle prospect questions, issues, and concerns in a thoughtful, quick, and concise manner. 
• Self-starter with solid organizational and planning skills. 
• Ability to drive toward completion. 
• Strong organizational skills and attention to detail. 
• Proficient with Microsoft Office (Outlook, Excel, Word and PowerPoint) and online applications. 
• Highly motivated and competitive professional. 
• Ability to travel up to 25% 

Desired Qualifications

• Minimum 3-5 years pre-sales architect experience in a technology consulting services organization focused on one of the major CRM solutions. 
• Strong understanding of technology systems, Internet applications as well as leading ERP and CRM systems.