CXO Trainer - Meridian

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
As a CXO Trainer in our Meridian location, you will play a pivotal role in delivering impactful on-site and virtual training experiences for our CXO frontline and corporate teams. Your responsibilities will encompass facilitating a diverse range of training sessions, from core service and product knowledge to supplemental programs that strategically align corporate objectives with call center operations, ensuring a comprehensive understanding of how call center interactions directly influence the overall customer experience. You will dynamically adapt your facilitation based on real-time class engagement, collaborate with stakeholders to continuously enhance training content, and evaluate delivery effectiveness. Partnering closely with the curriculum team, you will leverage best-practice facilitation techniques, innovative learning methodologies, gamification, and data-driven insights to maximize knowledge retention and skill development. Furthermore, you will contribute to maintaining training excellence by monitoring quality standards, providing constructive feedback, and fostering a culture of continuous learning and improvement through data analysis and effective communication, particularly emphasizing the critical link between call center performance, customer service standards, and overall business outcomes for our corporate employees.
Key Responsibilities:

• Maintain knowledge of best practices for facilitation and training requirements applicable to the organization and industry
• Follow predetermined teaching outlines on instructional methods to facilitate a variety of courses as indicated by business needs
• Establish partnerships with curriculum team to create engaging learning activities that meet instructional objectives and support participant learning by incorporating adult learning theories, gamification, and relevant on-the-job practice opportunities
• Stay connected with business updates by partnering with our curriculum team members within Train the Trainer Sessions and official curriculum change communications
• Leverage business intelligence platforms to review results and drive exceptional learning experiences
• Maintain a high level of participation and calibration alignment throughout various lines of business
• Monitor and evaluate Training delivery and facilitation guides to ensure quality standards are met and consistency across the enterprise is maintained
• Provide clear, actionable feedback based on established performance rubrics and guidelines
• Deliver clear, accurate, and relevant communication through multiple avenues, to all applicable stakeholders
• Complete customer contact time to maintain proficiency of skills and knowledge of business changes
• Some domestic and international travel may be required

Skills, Experience and Requirements
Education and Experience:

• A highly qualified candidate for this position will possess a Bachelor's degree from a four-year college or university, one year of related experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to facilitate at a high level to an audience of different learning types
• Approachable and able to quickly find common ground to solve problems for the good of all within a training environment

Skills and Qualifications:

• Demonstrate flexibility and reliability, including the ability to work varied shifts including holidays and weekends.
• Ability to explain concepts, answer questions and make an audience feel comfortable
• Ability to to analyze data and strategically adjust methods to drive performance results
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• Intermediate proficiency in Google Suite
• Ability to deal with problems involving several concrete variables in standardized situations

Visa sponsorship not available for this role
Salary Ranges
Compensation: $54,650.00/Year - $78,100.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.