CxO Initiatives, Marquee Experience Manager

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
Reporting to the Sr Director, GTM & Portfolio Mgt, you will be joining our Marquee Business under the Global Industries & Strategic Growth organization. As the Marquee Experience Manager, you will be the trusted Advisor for Account Teams across identified accounts and be a key team member of how we promote and engage with Sales teams globally. You are customer obsessed. You will play a critical role in the continued rollout, innovation and refinement of our Marquee Experience "product," which provides Marquee Top 250 customers with exclusive offers. You will also work closely with branding and take on opportunistic projects that may arise. You have a proven track record for "connecting the dots" and you will leverage those skills as you connect the Marquee Experience Offers to improve customer sentiment. The goal is to create valuable customers, contributing to exponential growth for ServiceNow customers that result in improved CX and faster growth for the Marquee business over a 3-year horizon.
Your ability to influence across the organization to drive alignment and key changes will be critical. You are no stranger to highly-matrixed, fast-changing organizations and your natural curiosity will help as you work with every part of our business - in every part of the world - to partner on all facets of programs that drive success for the customer and account teams.
What you get to do in this role:
• Serve as a Marquee Experience expert for named accounts where you will be responsible for helping account teams align the Marquee Experience capabilities with customer experience challenges to unlock growth.
• Roll-up your sleeves and work with stakeholders across the business - and across the globe - to identify, improve and architect the right capabilities for Marquee needed to execute for the customers, account teams and the Marquee Business.
• Manage your interactions with Sales and customers via the Tailored Experience (responsible for real time updates/accuracy for your names accounts).
• Based on insights from customers and account teams, help determine ways to improve and innovate to deliver WOW.
• Inspire cross-functional collaboration with other teams, such as sales, Workflow Design Studio, Global Advisory Board, Large Deal team, Inspire Value, Strategic Initiatives, and beyond.
• Manage the Marquee Experience lifecycle: from strategy and innovation to execution/iteration and realization/positive outcomes.
• Other various responsibilities such related to branding, Marque events, SKO, and building and monitoring tracking systems.
Qualifications
To be successful in this role you have:
• Minimum 8+ years of professional experience in Sales, enterprise software/SaaS, Services sales is a plus.
• Fluency in the customer journey, Sales, and how customer-facing roles interact and work together towards successful outcomes.
• Positivity, a can-do attitude, and a sense of humor, thrive in the ambiguity of a new business - because we are truly hungry and humble...
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization, inclusive of written and verbal communications as well as visualizations.
• Strong organizational and detail-oriented skills
• Proven ability to manage multiple projects simultaneously and deliver results within tight timelines.
• Willingness to wear multiple hats within a (very) small team.
• Strong collaboration, planning, influencing, and prioritization skills.
• Experience in program management and/or leading cross functional teams to achieve major initiatives.
• Understanding end-to-end process improvement; designing processes and defining metrics across Marquee Team functions. Portfolio management experience is a plus.
• Strong .ppt, .xls, and GenAi skills a significant plus.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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