CSG Logo

CSG

CX Services Pre-Sales Architect

Sorry, this job was removed at 08:10 p.m. (MST) on Wednesday, Jun 25, 2025
Be an Early Applicant
Remote
Hiring Remotely in United States
105K-167K Annually
Remote
Hiring Remotely in United States
105K-167K Annually

Similar Jobs

An Hour Ago
Easy Apply
Remote
2 Locations
Easy Apply
Mid level
Mid level
HR Tech • Information Technology • Software
As a People Operations Automations Contractor, you will develop automated HR dashboards, collaborate on metrics, and provide data insights for QBRs.
Top Skills: Advanced Spreadsheet FunctionsAi CapabilitiesData Visualization ToolsHrisLatticeLeverPeople AnalyticsRippling
An Hour Ago
Remote or Hybrid
2 Locations
95K-151K Annually
Mid level
95K-151K Annually
Mid level
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Support high-value strategic partnerships, coordinate internal stakeholders, engage in external communications, and drive organizational change necessary for business relationships.
Top Skills: Cloud TechnologyMobile Technology
6 Hours Ago
Easy Apply
In-Office or Remote
3 Locations
Easy Apply
154K-247K
Senior level
154K-247K
Senior level
eCommerce • Software • Design • SEO
Lead the strategy and execution for a new product offering at Webflow, working across teams to define, validate, and build solutions that enhance the platform.
Top Skills: Ai-Driven PersonalizationSaaS

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a CX Services Pre-Sales Architect, you will play a key role in driving revenue growth by partnering with the Go To Market (GTM) organization to work with customers and prospects to understand their requirements, develop solution scope, associated pre-sales assets and act as a facilitator within the broader selling motion. Leveraging your expertise and industry best practices, you will serve as a trusted advisor to customers, helping them envision and plan for successful implementations of our products and services. You will provide a consultative approach to drive implementation and post go-live strategies across the entire CSG CX portfolio.

We are looking for a CX Services Pre-Sales Architect who will:

Services Pre-Sales Guidance & Scoping

  • Partner with Sales Directors and Solution Engineers to position and sell professional services as part of the overall CX sales motion.
  • Utilize expertise, best practices and implementation plans to properly define services scope through business and technical requirements.  Lead discovery sessions to understand requirements, implementation readiness and desired outcomes.
  • Translate customer needs into a clear, structured and achievable services approach, including timelines, resource needs and cost estimates.
  • Own the creation of customer estimates, high-level proposals and Statements of Work (SOWs) that align with both customer needs and delivery capabilities.
  • Provide accurate and timely updates to our CRM systems of record.  Maintain visibility into services pipeline to relevant leaders across the Customer Success organization.
  • Maintain best practices and knowledge around CX products and new product launches.

GTM Support

  • Partner with and advise colleagues in the GTM organization educating and positioning the value of CX Services and associated offerings.
  • Collaborate with CX leadership to evolve solution best practices to adapt to product innovations
  • Proactively maintain CX Services pre-sales assets including CRM intake, high-level estimates, proposals and SOWs with accurate and timely information for products and services.

Enablement, Collaboration and Facilitation

  • Work with internal teams including Build, Customer Success and Delivery to ensure a seamless transition from sales to implementation
  • Assess customer and market needs and maintain services catalog of available services across Advisory, Delivery and Customer Success.

Is this opportunity right for you? We are looking for candidates who:

  • Bachelor’s degree in business, technology, or a related field or equivalent education/experience.
  • Proficiency in English in a business environment.
  • 8+ years defining, selling, positioning, and scoping professional services for enterprise SaaS organizations.
  • 8+ years of experience in consulting, CX, project/program management and/or account management
  • Experience in constructing a Go-To-Market strategy for Professional Services including definition, pricing and packaging of various professional services across the value chain.
  • Experience creating Statements of Work (SOW) and working with legal and procurement functions is a plus.
  • Strong acumen of complex customer technology requirements and ability to translate them into existing platform architecture.
  • Strong understanding of project management methodologies, software development lifecycle (SDLC), and best practices in solution delivery.
  • Experience facilitating business and technical requirements discovery meetings with customer stakeholders in order to create and negotiate contracts and associated legal documentation.
  • Understanding of an enterprise sales motion (sales stages etc.)
  • Has worked with CRM platforms including Salesforce.com and Microsoft Dynamics.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences
  • Possess strong leadership and collaboration skills with cross-functional teams.
  • Ability to analyze workflow, evaluate systems, and formulate plans
  • Proficiency with other Microsoft Office applications.
  • ​Willingness to travel as needed to meet with prospects and customers in support of sales activities. ​

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

  • Work from Home, in-office, or hybrid
  • Employee Belonging Groups
  • Healthcare: Dental, Medical, and Vision
  • Paid Vacation, Volunteer, and Holiday Time Off
  • And so much more!

View More Benefits  

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$104,583.88-$167,334.85

This role is eligible for a bonus opportunity.

Location(s):

United States Remote
HQ

CSG Englewood, Colorado, USA Office

169 Inverness Dr W, Suite 300, Englewood, CO, United States, 80112

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account