Provide remote customer support via phone, text, chat, and email; resolve customer and driver issues; report technical problems and feedback to engineering and management; maintain satisfaction and collaborate with internal teams. Must be tech-savvy and able to work full-time, including possible nights and weekends.
This is a remote position.
This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.
Make an impact with a fast-growing tech startup company!
We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.
You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
- Answer customer’s questions and find solutions to meet their needs
- Communicate with customers and drivers via phone, text, chat, and email
- Maintain customer and driver satisfaction
- Report technical issues to the engineering team
- Report customer feedback to the management team
- Collaborate with other GoShare staff members
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.
Requirements
Required Experience:
- Associate’s degree or above preferred, but not mandatory
- 1-2 years of experience in customer service preferred, but not mandatory
Skills/Qualifications:
- Excellent verbal and written communication skills
- Good problem-solving, analytical thinking capabilities, and exceptional attention to details
- Problem-solver
- Ability to listen
- Bilingual a plus
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia are preferred. Other states are considered on a candidate-by-candidate basis.
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
