Respond to customer inquiries via phone, email, and chat; troubleshoot issues; document interactions; collaborate with teams to resolve concerns; and participate in training to maintain product knowledge and service quality.
Overview
Join a dynamic team at the SPX Technologies as a dedicated professional who excels in providing exceptional support to our customers. In this position, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.
Key Responsibilities
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Provide accurate information and troubleshoot issues to ensure a smooth customer experience.
- Document customer interactions and feedback to improve service quality.
- Collaborate with various departments to resolve customer concerns efficiently.
- Participate in training sessions to stay updated on product knowledge and customer service techniques.
Requirements
- Proven experience in a customer service role or similar position.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using customer service software and tools.
Nice to have
- Knowledge of the higher education sector.
- Experience with CRM systems.
- Fluency in additional languages.
Top Skills
Crm Systems
Customer Service Software
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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