Customer Support Specialist

Are you passionate about creating exceptional experiences? Do you thrive on solving problems and helping others succeed? Join our team as a Customer Support Specialist and become the voice behind the Learner Experience (LX) Inbox—a critical hub for supporting customers and employees in their learning journey with our Clinical Applications businesses in the US & Canada. This role is responsible for providing timely, accurate, and professional support regarding our technology tools. This role ensures a positive experience by addressing inquiries related to training, learning resources, and clinical application processes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.

This isn’t just a support role—it’s an opportunity to make a real impact by ensuring every learner feels confident, informed, and empowered.

Why You’ll Love It Here

• Impact: You’ll play a key role in shaping the learner experience for customers and employees.
• Collaboration: Work with passionate teams dedicated to improving healthcare through technology.
• Innovation: Help us build smarter processes and better experiences every day.

Essential Responsibilities

• Be the first point of contact for customers and employees seeking help. Monitor and manage incoming requests, such as emails in the LX Inbox, ensuring all inquiries are acknowledged and resolved within established service-level agreements (SLAs).
• Deliver fast, friendly, and accurate responses to questions about:
  • Clinical application training programs and courses
  • Access to learning platforms and resources
  • Troubleshooting learner experience issues
• Collaborate across teams (Clinical Applications, Program Managers, IT) to resolve complex inquiries and keep the learning experience seamless.
• Spot trends and share insights to improve processes and enhance the learner journey.
• Create helpful resources like FAQs and knowledge base articles to make learning easier for everyone.
• Uphold company standards for professionalism, confidentiality, and compliance.

Required Qualifications

• Education: Associate degree or equivalent experience (Bachelor’s preferred)
• Experience: 1–2 years in customer support in healthcare or clinical applications environment dealing with LX Inbox
• Skills:

• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to troubleshoot and resolve basic technical issues
• Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS)
• Customer-first mindset with problem-solving skills

Desired Characteristics

• Customer Focus: Demonstrates empathy and professionalism in all interactions.
• Attention to Detail: Ensures accuracy in responses and documentation.
• Collaboration: Works effectively with cross-functional teams.
• Adaptability: Handles multiple priorities in a dynamic environment.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.