Customer Support Specialist

Description

Founded in 2016, Lusha grew from a bootstrapped startup to a $1.5B unicorn, backed by $245M in investments and trusted by sales teams at Google, Zendesk, and Yotpo. 

Lusha is an AI-powered sales intelligence platform, changing the B2B sales experience with a new approach called Sales Streaming. Allowing salespeople to spend most of their time selling instead of wasting time and effort on manual prospecting.

With 1.5M+ users, 200M+ contacts, and 40K new signups every month, we’re the engine behind modern GTM teams. And we’re just getting started.

We’re looking for a talented and dedicated Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for our customers, delivering a personalized and informative support experience by leveraging your deep knowledge of our products.

Where does this role fit in our vision? 

Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain.

What will you be responsible for?

• Serving as the first point of contact for customers' inquiries or technical issues with our products or services via live chat and email. 
• Resolving basic and complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills.
• Reviewing output from our Support Bot, optimize responses and generate new ones.
• Collaborating with Support, CSM, Sales, and other departments. 
• Identifying and analyzing customer pain points, feature requests, or other feedback to share with our Product and Engineering teams. 
• Monitoring Jira reports and team communications to enhance service quality and uphold high standards.
• Identifying and escalating complex technical issues to our Solution Engineers. 
• Maintaining a positive and professional attitude when interacting with customers ensures a flawless customer experience.

Here’s what we need from you

• 1-3 years of experience in technical support or customer service role
• Experience with Jira
• Availability to work Monday - Friday
• Fluent English and high-level Hebrew
• Exceptional communication and presentation skills
• A star in investigating unexpected technical issues and determining the cause
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Proactive mindset
• Ability to work under pressure
• Customers obsessed with a “can do” approach
• A quick learner and adaptable
• Willingness to work in a fast-paced environment
• AI-savvy: comfortable working with AI tools and staying ahead of emerging trends

We’re dreamers, innovators, and learners, driven by simplicity, collaboration, and trust.

At Lusha, your work matters. Your voice is heard. And your growth is part of our growth.

Ready to join us? Let’s build the future of sales, together.

Requirements
None