Customer Support Specialist

Company:

We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive.​

Company culture:

At PriceSpider, we help brands from around the world make the shopping experience more human. And what is more human than shopping for our necessities and luxuries. The beauty of commerce is opening ourselves up to something new. 

At PriceSpider we’re always looking for the best talent, to serve the best brands on the planet, no matter where you hail from, what background you have, or how you identify, you have a home at PriceSpider. No extra legs needed...talent required. 

When you choose to work at PriceSpider — just like the brands, retailers, and shoppers we serve — we all stand together as one. 350 employees working from four countries serving brands across the globe toward one inclusive goal.

Job Brief: 

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for PriceSpider products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed. 

Essential Function & Responsibilities: 

• Respond to customer support issues and resolve them per SLAs. 
• Communicate professionally with customers according to PriceSpider standards. 
• Work cross-functionally to resolve issues promptly. 
• Escalate issues when necessary. 
• Manage inbound communication via telephone, email, support tickets, and customer portal. 
• Utilize knowledge of PriceSpider products to resolve issues independently. 
• Guide customers on product benefits and enhancements. 
• Assist with reports and metrics. 
• Recommend best practices to customers. 
• Identify and communicate root cause issues professionally. 
• Convey support team needs and issues cross-functionally. 
• Recommend patterns of issues for the product roadmap. 
• Contribute to high-priority issues. 
• Adhere to customer support best practices and policies. 

Minimum Qualifications: 

• Associate's degree (Bachelor’s preferred). 
• Experience in a customer-facing role. 
• 0-2 years of experience. 
• Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). 
• Strong communication, organizational, and time management skills. 
• Proven troubleshooting ability.

Preferred Qualifications:

• Experience working cross-functionally with technical teams. 
• Experience with Jira, SQL, and Microsoft Office. 

Benefits:

PriceSpider encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. PriceSpider is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/Vision
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs 

Location: 

We are hiring for this position locally to the Irvine area in California. Hybrid work available.

Compensation:

The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.