Provide customer and agent support through phone, email, and chat. Manage support tickets, cancellations, disputes, policy changes, insurance submissions, digital inboxes, and records. Upload and review policy information, assist with claims, respond to inquiries, categorize communications, escalate technical issues, and maintain accurate task documentation.
About Get Covered LLC
We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
About the role
This role will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
What you'll do
- Give clear answers along to agents via phone, email, or chat
- Follow up on any pending support or service tickets
- Escalate any technical issues
- Manage any cancellation and dispute requests
- Manage submissions received through our third-party digital mail inbox.
- Upload resident insurance policy information into Get Covered’s internal systems.
- Assist customers with policy changes
- Review insurance policy submissions from residents and tag/respond accordingly
- Monitor and manage multiple email inboxes, ensuring all incoming communications are reviewed and categorized properly.
- Keep detailed records of support tasks that need done and tasks that have been completed
- Assist with the claims process
- Perform other work-related duties as assigned
Qualifications
- Previous service experience in a customer service environment preferred
- Prior experience within the Insurance industry is a plus but not required
- Excellent verbal and written communication skills along with attention to detail
- Basic computer skills and proficiency with Google Workspace is required
- Have excellent time management skills
- Have excellent problem solving skills
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