Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the RoleLocation: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who takes a customer question seriously and follows through with a clear, useful answer.
As a Customer Support Specialist at Endex, you'll own the support queue and first response to product questions. You'll troubleshoot known issues, maintain clear customer updates and route deeper failures to Technical Support Engineers with reproducible context. CSMs remain accountable for broader account adoption and health.
Your Key ResponsibilitiesOwn First Response: Triage chat and email requests by urgency and customer impact, keeping response and follow-up commitments clear.
Resolve Product Questions: Reproduce known issues, explain supported workflows and provide accurate guidance or a safe workaround.
Gather Good Evidence: Capture steps, context and examples needed to investigate an issue.
Escalate with Context: Give technical owners the user impact, reproduction steps and relevant environment details while keeping the customer informed.
Improve Self-Service: Turn recurring answers into useful help content.
Customer Service Instinct: You care about getting someone to a useful outcome.
Clear Communicator: You write accurately and keep explanations straightforward.
Patient Investigator: You ask questions before assuming the cause.
Reliable Organization: You manage a queue and follow through on promised updates.
Clear Case Management: You can prioritize a busy support queue, write useful customer updates and keep a case moving through resolution.
Software support experience
Familiarity with ticketing tools
Experience with ticketing systems, service-level targets and knowledge-base documentation
Health & Dental Insurance
Monthly Wellness Stipend
401K Matching
Similar Jobs
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
