Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.
TPT Global Tech is seeking a part-time Customer Support Specialist to help customers get timely, clear, and friendly assistance. In this remote role, you’ll respond to questions, troubleshoot issues, and work with internal teams to make each customer interaction a positive one.
Responsibilities
- Respond to customer inquiries by email, phone, chat, or other support channels.
- Ask thoughtful questions to understand issues and provide accurate guidance.
- Troubleshoot common product, service, or account concerns and escalate complex cases.
- Record customer interactions, follow-ups, and resolutions in company systems.
- Share recurring customer feedback and product issues with relevant teams.
- Meet agreed response-time and service-quality expectations.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and professional approach.
- Good problem-solving, organization, and time-management skills.
- Comfort using computers and learning support tools or software.
- Ability to work independently in a remote environment and coordinate with a team.
- Previous customer support experience is preferred.
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
