First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.
About PushPress
PushPress is the AI-powered gym management platform built for boutique fitness.
We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.
We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.
By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner.
We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!
About the Role
The Customer Support Specialist is the first line of the PushPress customer experience, focused on speed, clarity, and care. Delivers fast, accurate responses while building long-term trust. Detail-driven, product-fluent, and accountable for queue health and SLA performance. Designed to grow product knowledge, problem-solving, and customer communication skills.
We are prioritizing applicants in Pacific Time (no WA, CA, NY, or international)
What You'll Do
- Respond to incoming chats in Intercom for Core clients
- Triage and resolve or escalate issues as needed
- Follow up on snoozed and pending conversations
- Identify patterns and report trends to Support Lead
- Validate support articles, macros, and bot responses
- Collaborate with L1 and L2 teammates
- Stay informed on product changes and releases
What You'll Need
- Experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems.
- Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions.
- Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support.
- Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision.
- Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently.
- Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately.
- A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry.
This Role Embodies
We are Mission Obsessed — Champions the client relationship even in a downgrade or save conversation; we win when our customers win.
We are a High Performance Team — Carries a client from setup through escalation through churn risk without handing off the relationship; solves the root cause.
We Challenge Ourselves — Grows into a go-to Grow/GHL expert; faces the gap and keeps raising the bar.
We Challenge the Status Quo — Diagnoses whether an issue is technical, educational, or a churn signal — and moves between all three in the same day; surfaces patterns to Product with evidence.
PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.
Top Skills:
ExcelOutlookSlackZendesk
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.
Top Skills:
EldmacOSSalesforceServicecloudTelematics SystemsZendesk
Healthtech • Software • Telehealth
Provide friendly, patient first-line application support via calls, emails, and online requests. Triage, document, troubleshoot or escalate issues using support tools, follow scripts and procedures, learn the application, and participate in team training.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
