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We're seeking a Sales Support Specialist to join our growing team at GigSmart. This entry-level position offers an excellent opportunity to build your career in a fast-paced tech environment while providing essential support to our platform users. You'll be the bridge between our sales team and customers, ensuring seamless experiences for both workers and businesses on the GigSmart platform.
Key Responsibilities- Manage customer escalations with professionalism and empathy
- Maintain regular correspondence with workers and businesses using the GigSmart platform
- Provide account management support to ensure customer satisfaction and retention
- Complete gig corrections accurately and efficiently
- Respond promptly to customer questions and support tickets
- Collaborate with the sales team to address customer needs and identify opportunities
- Document customer interactions and maintain detailed records in our CRM system
Required:
- Bachelor's degree or equivalent experience in sales support and/or customer support experience
- Strong written and verbal communication skills
- Ability to remain calm and professional when handling difficult situations
- Detail-oriented with excellent organizational skills
- Comfortable working in a fast-paced, tech-driven environment
Preferred:
- Previous sales or customer service experience
- Experience with HubSpot or similar CRM platforms
- Familiarity with gig-economy or marketplace platforms
- Experience with payroll-as-a-service or workforce management solutions
- Competitive base salary
- Opportunity to grow within a dynamic technology forward company
- Opportunity for increased responsibilities and career advancement
- Collaborative team environment
- Comprehensive health and dental insurance
- Paid time off
- Professional development opportunities
GigSmart is an innovative technology company that connects businesses with qualified, on-demand workers for short- and long-term jobs nationwide across all industries. Our platform enables businesses to directly access workers in their area and manage schedules, communication, and payment processing all in one place. We make it easier for businesses to quickly find the workers they need, while providing flexible work opportunities for individuals looking to supplement their income.
Our team is driven by Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning in our quest to make the world a better place.
GigSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
GigSmart Denver, Colorado, USA Office
Our amazing downtown office is back open and our team in back in office. There are plenty of coffee shops, bars and restaurants nearby. Plus, the office is easy to get to with various train and bus stops nearby.
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
