Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.
Airframe is an exclusive platform combining AI with expert insights to simplify software selection for leaders. Designed for and by software buyers, it enables confident decisions by helping users discover the right software, connect with experts, and understand the evolving landscape. Hundreds of technology experts have joined Airframe to advise the most sophisticated buyers with advanced intelligence.
Position: Customer Support Software Expert (Contractor)
Type: Contract / Advisory
Compensation: $100–$150/ hour
Location: Remote
Commitment: 2-3 hours
Role Responsibilities
- Deliver Expert Intelligence: Participate in structured discovery interviews to share unfiltered perspectives on Support software vendors, tech stack integration, and the reality of vendor management.
- Decode the RFP Process: Provide context on how enterprise leaders actually evaluate tools. Share insights on scoring criteria, "must-haves" vs. "nice-to-haves," and the nuances of the procurement cycle.
- Validate Product Strategy: Act as a product advisor for the Airframe platform. Review our agentic AI workflows and provide critical feedback to ensure the product aligns with the real-world needs of modern Support leaders.
Qualifications
- Senior Leadership: Current tenure as a Head of, or Director in Customer Support or CX.
- Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack.
- Strategic Mindset: Proven ability to move beyond queue management to design AI and automation strategies. Strong interest in Customer Support software and optimizations
Compensation & Legal
- Rate: $100–150/hour
- Classification: Independent Contractor (1099).
Similar Jobs
.png)
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Drive new-logo growth by prospecting, cold calling, and closing enterprise SaaS and cloud solution sales to independent insurance agencies. Build consultative business plans with Solution Consultants, follow up on leads, identify target opportunities, represent Applied at industry events, and maintain customer relationships to generate referrals. The role is fully remote from Seattle or Portland with up to 50% territory travel.
Top Skills:
Cloud ComputingCRMSaaSSalesforce
Cloud • Information Technology • Security • Software • Cybersecurity
Develop and deliver technical product presentations, gather customer requirements, lead product evaluations, configure solutions, and design test plans for successful customer outcomes. The role requires strong cybersecurity and networking expertise, including TCP/IP, DNS, routing, VPNs, and firewalls, plus the ability to use AI tools and generative AI to improve troubleshooting, solution design, automation, and customer problem-solving.
Top Skills:
Ai ToolsCoding AssistantsDnsFirewallsGenerative AiLlmsRoutingSaseTcp/IpVpnZscaler Zero Trust Exchange
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Performs structural analysis and verification of battery cells, modules, and packs, including vibration, stiffness, stress, fatigue, durability, crash, and safety assessments. Develops FEA models, topology optimizations, and manufacturing simulations while coordinating verification activities. Collaborates on vehicle integration, design optimization, benchmarking, and advanced simulation improvements. Requires two years of relevant engineering and battery or propulsion FEA experience, with proficiency in multiple simulation tools and CAD software.
Top Skills:
AbaqusAnsaAnsys WorkbenchCadFinite Element Analysis (Fea)GenesisHypermeshIsightNastranOptistructUg Nx
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
