Customer Support Scientist II

Position Title: Customer Support Scientist II

Location: Remote - US

Part- Time (15 hours per week)

At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield, NJ and offices and operations worldwide. We empower our customer’s research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing, gene synthesis, gene-to-discovery solutions including antibody production, viral packaging and mRNA synthesis. Together with our customers, we can be the partner of choice for life science communities worldwide, driving advancements that foster innovation across the globe.

What You’ll Do 

• Review and report customer DNA sequencing data
• Monitor Quality of DNA sequencing data
• Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
• Run reports for “watch list” customers and perform proactive follow-ups
• Follow up with customers who did not receive good results and provide technical troubleshooting
• Perform new customer follow up and “repeats works” analysis
• Assist with creating and completing internal projects to make the Technical Support team more efficient
• Mentor new members to the Technical Support team

What You Will Bring

• BS Degree in Biological Sciences required or related field required
• 1-2 years of relevant and related experience
• Excellent interpersonal skills; both verbal and written are essential
• Closely follow Standard Operating Protocol (SOP)

EOE M/F/Disabled/VET

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications),  qualifications, performance, and geographic location, among other relevant business or organizational needs.