The Customer Support Representative assists customers with product inquiries, orders, payments, and tracks interactions in a system while providing excellent service.
Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
- Answer customer product questions, assist with orders, track returns, accept payments for online products
- Document customer interactions in a tracking system
- Handle fax, e-mail and phone inquiries
- Track calls and service requests
- Escalate problem calls to other service providers
- Occasional warehouse product management support
- Perform other tasks as assigned
Requirements
- At least 6 months of customer interaction experience
- Phone sales or support experience is preferred
- Experience working in an office setting using fax, e-mail and phones preferred
- Experience providing support to end users on web site navigation ideal
- Excellent customer service and phone etiquette skills required
- Excellent communications and interpersonal skills required
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
Similar Jobs
Fintech • Software
As a Technical Client Associate, you will provide excellent customer service, troubleshoot issues, conduct training, and maintain client relationships, ensuring satisfaction and efficient problem resolution.
Top Skills:
Google SuiteMS OfficeSalesforce
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Design and evaluate complex aerospace systems for safe, efficient human operation. Define human-system requirements, apply human performance principles, conduct user research and usability testing, integrate MIL-STD requirements, develop test plans and prototypes, coordinate with interdisciplinary teams, and support program documentation. Requires onsite work and occasional travel.
Top Skills:
AgileAstro Space Ux Design SystemDodi 5000.95Human Performance ModelingJssg-2010Mil-Std-1472Mil-Std-1474Mil-Std-1787Mil-Std-3009Mil-Std-411FModel Based Systems Engineering (Mbse)Nasa TlxUsability SoftwareUser Interface Prototyping Tools
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Provide real-time on-orbit support and investigate/resolve GPS satellite anomalies. Train as a subsystem SME for satellite bus subsystems, interface with operations customers, perform telemetry trending and data analysis, write technical reports, and support spacecraft command processor and mission planning while improving processes and documentation.
Top Skills:
GpsMission PlanningSatellite BusSpacecraft Command ProcessorTelemetry Analysis
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
