Provide customer assistance via live chat, email, and social media; troubleshoot product/service issues; maintain accurate interaction records; and collaborate with teams to resolve complex issues.
The Remote Customer Support Representative will assist customers via various online channels (chat, email, etc.). You will resolve issues, provide information, and ensure customer satisfaction.
Description:
- Provide assistance through live chat, email, and social media platforms.
- Troubleshoot and resolve customer issues with products or services.
- Maintain accurate records of customer interactions.
- Collaborate with other teams to resolve complex issues.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer support or technical support experience.
- Strong written communication skills.
- Experience with online support tools or CRM systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Work-from-home flexibility.
Top Skills
Crm Systems,Online Support Tools
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
