Provides timely customer support, retrieves and processes inbound requests, directs clients to appropriate departments, documents interactions in Ambry systems, attaches documents to cases, maintains follow-up lists, and answers questions about products and processes. The role also involves interdepartmental coordination and preliminary billing or insurance support. It is an entry-level position requiring some supervision.
Compensation:
$24.00
The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:
- Provide support to clients in a timely and professional manner.
- Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
- Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned
- Review, identify, and process documents appropriately.
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
- Document client interaction within Ambry systems completely and thoroughly.
Demonstrates two or more of the following skills and abilities:
- Organize and attach documents to its corresponding case.
- Real-time direct client communication.
- Inter-departmental communication and coordination.
- Preliminary billing and insurance knowledge.
- Communicate intermediate knowledge of Ambry products and systems to internal
EDUCATION AND KNOWLEDGE:
- Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
- Previous experience in health care or clinical laboratory preferred
PRIVACY NOTICES
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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