Customer Support Engineer - Poland

StrongDM is driven by a clear mission: Secure Access, Zero Trust.

We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.

Once a customer, forever a fan. That's our goal.

When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.

You are a curious technologist and determined troubleshooter who can successfully empathize with the customer and assist them in maintaining and expanding their StrongDM environment. As one of the most established teams in the company, support is near and dear to our hearts.

Championed by executive leadership, Customer Success, and Sales, our support engineers get the love and resources they need to solve the thorniest issues.  Work a standard shift in the ET, with an on-call weekend rotation. The ticket load allows Customer Engineering to provide the TLC our customers deserve. Add in some time for learning and development, repro environments, consulting with engineering and product, documentation, blog posts, and you won’t be only closing tickets.We are a tight-knit, collaborative group of engineers who thrive on taking on new challenges every day.
Come join us!

What You'll Do

• Track and address customer issues through the entire support lifecycle, from logging to reproduction to resolution

• Communicate regularly with customers via written updates and live screen share sessions

• Provide guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes

• Learn and deploy new technologies as part of prototyping and reproducing reported issues

• Author and update customer documentation, internal onboarding documents, and customer-centric blog posts

Requirements

• Experience  with Linux OS and networking troubleshooting

• Familiarity with databases (i.e. MSSQL, Oracle) Windows, Active Directory, Kerberos and PowerShell

• Experience with troubleshooting techniques and providing solutions to customer issues on a Tier 2 or Tier 3  support level

• Experience or familiarity with the following cloud providers: Azure, AWS and GCP preferred

• Familiarity with  Security or Infrastructure tooling and processes (Splunk, Crowdstrike, EDRs, cloud-native security tools)

• Ideally, experience or familiarity with, Terraform and Ansible

• Familiarity with containerization frameworks such as Kubernetes

• Prior experience working remotely with a largely US-based or completely distributed team

• Experience interacting with clients and customers

• Confident voice in technical writing and strong written and verbal English language skills

• Lives in or willing to work in GMT +2 Timezone shift

Compensation

• PLN 10,000-20,000 per month, paid bi-monthly

StrongDM is proud to be an Equal Opportunity Employer. We're committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.

We believe that the best ideas come from diverse perspectives and experiences. As a distributed company, we embrace talent from all locations and backgrounds. Our inclusive environment is core to our mission of providing exceptional security solutions.

Qualified applicants will receive consideration for employment without regard to any protected characteristic. StrongDM complies with applicable laws governing nondiscrimination in employment.

Accommodations are available for applicants with disabilities throughout our recruitment process. Please let us know how we can assist you.