Project Coordinator

Job Summary

We are looking for an individual who is enthusiastic, motivated, and ready to thrive in a fast-paced environment.

The Service Coordinator is primarily responsible for job planning and preparation for all services in North America.  In this role, the coordinator will have direct responsibility of managing on-call emergency dispatch as well as planned service activities. Additionally, the coordinator will work with internal teams to fulfill contract entitlements.

The Service Coordinator is responsible for the organization of all service jobs that consist of parts and/or labor. The coordinator manages activities and communications that guarantees successful service execution. This role is expected to run and assist with service quotations, reaching out to customers and working with internal teams to turn around quotes promptly to win new business. The coordinator role is also expected to forecast financials on a monthly basis.

The coordinator’s role is the main point of contact to the customer for any active service jobs, including any sub-contractors who could have been assigned to carry out service activities. The coordinator will work with internal resource managers to assign and schedule resources with a focus on technician utilization. The coordinator role will be responsible for developing a schedule and managing all costs and expenditures that are related to each service activity. Some nights and weekends will be required that are “on-call” in nature to address emergency on-site requests and needs. Service Coordinators will work from a rotating “on-call" schedule to cover emergency service requests.

The coordinator role is responsible for the overall execution of services. As such the coordinator could be assigned a team consisting of the following, if labor is necessary:

• Product Subject Matter Expert(s) (SME)
• Installation member(s) or technician(s)
• Sub-contractors
• Program Managers
• Manufacturing representative
• Parts representative

The coordinator could be expected to travel to the customer sites and manufacturing facilities to inspect issues, evaluate progress, and to maintain effective communication with the field staff and customers directly.

ESSENTIAL FUNCTIONS

• Project Management for LPS Services in North America.
• Work cross-functionally with customers, regional managers, field service technicians, resident maintenance technicians, and Product SME’s.
• Work from “on-call” schedule for Emergency Dispatch coverage.
• Develop and assist with service quotations.
• Effectively and urgently communicate with the customer for each engagement.
• Schedule and maintain activities for service work.
• Partner with different groups within FORTNA to develop solutions.
• Communicate and collaborate with others and other departments.
• Analyze and report progress internally and externally in a timely manner.
• Ability to juggle multiple tasks and changing priorities.
• Initiate purchase orders for labor and/or material.
• Regular review and update of the planning and job preparation process.
• Willingness to travel as required.
• Regular financial reporting on services.
• Some nights and weekends will be required as needed.

DESIRED QUALIFICATIONS

• Project Management Professional, PMP Certification.
• Experience with scheduling and dispatching and/or Project Management.
• Experience working with customers on planning and troubleshooting issues.
• Experience in coordinating activities with other departments.
• Associate’s degree in business, Supply Chain, Project Management, or Technology field.
• 3+ years in a similar or related field acceptable in exchange for educational requirements.
• Experience with specialized equipment and rentals.
• Experience with conveyor tools and equipment.
• Experience working with CMMS, CRMs, and ERPs. (Salesforce, Infor LN, etc.)
• Microsoft applications (Word, PowerPoint, Excel, Project, etc.)
• Operations experience.
• Ability to work remotely and drive initiatives with little interaction.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

The base salary range for this role is $57,500 to $86,200.  This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.