As a Customer Support Associate, you'll provide assistance to Max Retail customers across various channels, manage orders, resolve issues, and optimize customer experience while maintaining a positive attitude.
Who We Are:
Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.
What You’ll Do:
- Contribute to the expansion of Customer Support while also remaining highly flexible in a startup environment
- Understand Max Retail’s performance expectations and effectively communicate them to our sellers
- Provide support to Max Retail customers via phone, email, live chat, etc
- Manage orders on partner channels and on Max Retail’s platform Serve customers by providing information on orders, products, and services
- Maintain a positive attitude while resolving product and service incidents efficiently
- Follow up with customers on inventory, orders, and shipments as necessary
- Create shipping labels and manage return process Maintain customer records by updating account information
- Ensure timely resolution of all matters
- Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives
- Provide thoughtful insight to customer concerns and work with the company to improve processes
- Work weekends and holidays on a rotating basis
Who You Are:
- You work with efficiency. You understand productivity metrics and are able to hold yourself accountable to assisting sellers with attention to detail and efficiency
- Excellent written and verbal communication skills
- Communicator. You listen well and understand the needs of our sellers and our business. You express your ideas clearly and communicate persuasively to produce positive results.
- Comfortable stepping out of your comfort zone to support the team
- You are adaptable and can think on your feet when faced with new challenges, or tough conversations
- Highly organized and strong time management skills
- You rebound quickly. Handling difficult customer issues is a challenging job! You approach every day with a positive attitude and rebound quickly. Don’t take things personally.
- Patience when assisting sellers who are not tech savvy
- Maintain a positive, empathetic, and professional attitude toward all customers at all times
- Ability to multitask while maintaining attention to detail
- Ability to learn new systems quickly
- Comfortable with using multiple systems at once
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