Provide multi-channel customer support via phone, email, and chat; resolve inquiries and complaints; document interactions; collaborate with team to improve satisfaction and processes.
Overview
Join a dynamic and innovative team at SPX Technologies, where you will play a vital role in delivering exceptional customer service experiences. This position is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment.
Key Responsibilities
- Assist customers with inquiries and issues via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints in a timely and effective manner.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance customer satisfaction and support processes.
Requirements
- Proven experience in a customer support role or similar.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and manage multiple tasks.
- Familiarity with customer service software and tools.
Nice to have
- Experience in the financial services industry.
- Knowledge of investment products and services.
- Fluency in additional languages.
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
