The Customer Success Team Leader manages a team of CSMs, ensuring exceptional customer experiences and driving adoption, retention, and growth while aligning with strategic goals.
The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio.
As a Team Leader, you’ll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You’ll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction.
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ((or 2.5+ years of experience in similar roles at Aidoc)).
- 1+ years of team leadership experience (formal or informal), with a demonstrated passion for coaching, mentoring, and people development.
- Experience in Healthcare and AI industries for 2.5+ years.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and relationship-building skills, especially with cross-functional teams and external stakeholders.
- Comfortable using CS tools like Gainsight, Catalyst, Salesforce, or equivalent platforms.
- 25%-50% travel
- Candidates must be based in the Northeast U.S. or Florida and within reasonable distance of a major airport.
Preferred Qualifications
- Experience in a B2B SaaS company or in managing enterprise customer relationships.
- Familiarity with customer lifecycle management, success planning, and customer journey mapping.
- Demonstrated success improving customer retention and expansion.
Top Skills
Catalyst
Gainsight
Salesforce
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