Customer Success Specialist

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

This position is part of Chamberlain Group’s Sales function and focuses on helping customers realize the full value of the myQ Enterprise solution. A successful incumbent is expected to (i) support customers following implementation to ensure optimal customer experience, (ii) act as a helpful point of contact for customers with questions and troubleshooting use of the platform, and (iii) act in a supporting role for the rest of the Customer Success team. Experience leading process improvement projects and a minimum of a Bachelor’s Degree and 0- 2 years of exp.

Job Responsibilities:

• Support assigned customer accounts assisting with planning, execution, and follow-up.

• Assist customers in understanding software features, workflows, and best practices to help them achieve desired business outcomes.

• Participate in customer calls, meetings, and training sessions. Track and manage customer interactions, activities, and feedback within the CRM platform.

• Respond to customers in a timely, professional, and in a customer-focused manner.

• Support onboarding activities including account setup, training coordination, documentation sharing, and follow-up tasks.

• Monitor customer usage and engagement data to identify trends, risks, or opportunities for increased adoption.

• Escalate technical issues, product questions, or account concerns to appropriate internal teams (Support, Product, Implementation, Dev).

• Assist with renewals, customer health tracking, and proactive outreach to support retention efforts.

• Document customer feedback, feature requests, and common challenges to support continuous product and process improvement.

• Develop and maintain a foundational working knowledge of the company’s products, services, and value proposition.

• Contribute to the creation and maintenance of customer-facing documentation, FAQs, and onboarding materials.

• Collaborate cross-functionally with Sales, Support, Product, and Implementation teams to deliver a cohesive customer experience.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Bachelor's Degree

• 0-2 years experience in a customer facing role

• High sense of urgency and customer advocacy

• Ability to translate complex concepts into straightforward language

• Ability to work effectively across teams 

• Basic analytical skills to identify trends and insights.

• Proficiency with common business software such as Microsoft Office

• Willingness to learn new tools

• Ability to travel up to 25% - domestically and internationally; valid drivers license

• Internship experience

• Experience in logistics or distribution a plus

• Experience in customer-facing role

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The pay range for this position is $53,200.00 - $85,975.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.