Customer Success Specialist

CUSTOMER SUCCESS SPECIALIST (AMS IMPECT/SOCCER)

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics .  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SOCCER TACTICS, INTEGRATED VIDEO + WEARABLES, AND REVENUE-DRIVEN CUSTOMER SUCCESS

We are looking for a talented, proactive, and field-oriented Customer Success Specialist (Tactics & Coaching - Soccer) whose drive for elite performance aligns with our ambitious, fast-growing company. Based in the United States, you will be a key driver in onboarding, supporting, and elevating our professional soccer accounts across North America (MLS, USL, NWSL, and elite academies).

You will bridge the gap between tactical data (Impect/packing data), video analysis workflows (Focus/MatchTracker), athlete performance tracking (Catapult Wearables/GPS Integration), and organizational communication (Catapult Hub). Working hand-in-hand with our Business Development Managers (BDMs), you will play a critical commercial and strategic role: retaining existing clients, expanding product adoption, and identifying revenue opportunities and service threats beyond day-to-day user requests, reading executive and directional shifts within sports organizations.

WHAT YOU’LL DO 

• High-Impact Presentations & Industry Representation: Design and deliver compelling, high-value presentations and technical workshops tailored for professional clubs, federations, and high-level decision-makers. Represent Catapult as a speaker and subject matter expert at small tactical roundtables, large federation assemblies, industry conferences, and major business events.
• Full-Ecosystem Workflow Enablement (Video + GPS + Hub): Onboard and train professional soccer clubs on Catapult’s integrated suite: Video Analysis (Focus/MatchTracker), Integrated Wearable/GPS Data, Tactical Metrics (Impect), and Catapult Hub for organization-wide video and data sharing across technical staff, executive leadership, and players.
• Client Transition & Value Enablement: Support soccer clubs transitioning to Impect, Focus, and Catapult video platforms. Work alongside team analysts and performance staff to align analytical workflows with Impect data sets and Catapult wearable metrics, ensuring seamless migration and rapid time-to-value (hands-on data engineering is a plus, but consultative workflow guidance is the primary focus).
• Proactive Account Retention & Business Intelligence: Act as a trusted strategic consultant for Performance Directors, Head Analysts, and Technical Staff. Look beyond routine user tickets to evaluate account health, understand high-level club decisions, and protect core revenue.
• High-Frequency Field Presence & On-Site Support: Travel extensively across North America to conduct hands-on training, provide match-day or pre-season support, facilitate tactical workshops, and represent Catapult at key industry events and league meetings.
• Voice of the Customer & Product Alignment: Collect structured feedback from elite soccer analysts and coaches across video, GPS integration, and Hub features, collaborating with Product Management to influence the tactical software roadmap.

• Proven Applied Background in Soccer Analysis: 3+ years of experience working within professional soccer environments (MLS, USL, NWSL, or elite collegiate level) as a Video Analyst, Tactical Analyst, or Performance Specialist.
• Exceptional Public Speaking & Content Creation Skills: Proven ability to create value-driven, professional presentation decks and deliver engaging keynote speeches or workshops to executive audiences, federations, large industry groups, or intimate club boardrooms.
• Integrated Software & Tactical Data Proficiency: Direct experience with professional video analysis software (Focus, MatchTracker, Hudl Sportscode, or similar), exposure to advanced tactical data platforms (Impect, StatsBomb, Opta, or similar), and familiarity with integrated Video + GPS/Wearables workflows and organization sharing platforms (Catapult Hub or similar).
• Commercial Acumen & Strategic Awareness: Ability to distinguish technical user feedback from commercial opportunities (upsell, cross-sell) and account risks (churn threats, executive decision shifts).
• Established Industry Network: Strong existing professional network and relationships with technical, tactical, video, and performance staff across MLS and USL organizations.
• High Travel Availability & Flexibility: Willingness and ability to travel extensively (up to 50%+ time) across the US and North America, including weekend travel aligned with match-day schedules.
• Strong Communication & Consultative Mindset: Exceptional ability to translate complex tactical data models, video integration, and physical data into actionable insights for Head Coaches, Analysts, and Sporting Directors.

In 6 months time…

• You will have established a joint commercial cadence with the BDM, completing account audits across primary MLS and USL accounts to identify upsell paths and mitigate churn risks.
• You will have built a portfolio of high-value presentation decks and delivered successful keynotes/workshops at regional soccer clinics, federation meetings, and key club accounts.
• You will have led successful client implementations of the integrated Video + GPS ecosystem and Catapult Hub across key professional soccer accounts.
• You will be fully autonomous in conducting on-site training workshops across North America for Focus, Impect, and Hub workflows.

In 12 months time…

• You will have achieved industry-leading retention rates and directly contributed to expansion ACV in collaboration with the BDM across your soccer portfolio.
• You will be recognized as a leading voice and speaker for Catapult at major sports tech conventions, business summits, and US Soccer/MLS/USL events.
• You will have established Catapult Hub and the integrated Video + GPS solution as the standard operational workflow across designated MLS and USL clubs.
• You will serve as an internal Subject Matter Expert for soccer tactical workflows and commercial account management within the Customer Success organization.

WHY CATAPULT? 

• We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life.
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. 
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
• Our workforce spans more than 32 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.  
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

Compensation & Benefits

The target Total Compensation range for this position is $49,990- $117,976 per year. This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures).

Your specific compensation within this range will be determined by factors such as your geographic location, relevant experience, and job-related skills.

In addition to this compensation, Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.