Teleperformance
Customer Success Specialist (Up-Selling) - English- Kuala Lumpur
Be an Early Applicant
Build customer relationships, identify and pursue new accounts, follow up with existing customers, promote additional products and services, support sales reporting, collaborate with internal and external stakeholders, achieve sales targets, track completion activities, and provide market information.
Overview
Responsibilities
A Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience. This role combines excellent communication and sales skills to drive customer satisfaction, retention, and revenue growth while ensuring clients achieve their goals effectively.
QualificationsJob Requirements:
- Language Requirement: Excellent in English with Mandarin or Malay in terms of verbal, written and comprehension
- Education level : SPM and above
- Proven ability to promote and build extraordinary customer rapport
- Willingness to learn and improve
- Passion to do sales and achieve target
- Fresh Graduates are encourage to apply.
Responsibilities
- Represent company to get new accounts, prospect new customers and follow up existing customers
- Provide Sales support, assist with reporting and analysis
- Collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction
- Achieve volumes and targets
- Keep a track of completion activities and provide market information
Similar Jobs
Information Technology
Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.
Top Skills:
AIGainsightInfrastructure Managed ServicesItilServicenow
Information Technology
Leads accounting and financial oversight for cloud revenue, costs, margins, and related business models. Manages close processes, revenue recognition, controls, policies, audits, and U.S. GAAP compliance while partnering with Sales, Cloud Operations, Technology, and FP&A. Drives scalable process improvements, automation, analytics, and AI adoption, supports forecasting and profitability insights, and develops the accounting team.
Top Skills:
Ai-Enabled SolutionsAutomationCloud ComputingData AnalyticsSaaSSoxU.S. Gaap
Information Technology
Supports administration and maintenance of a healthcare contract portfolio, ensuring compliance, pricing accuracy, contract data integrity, rebates, fees, renewals, modifications, and agreement launches. Prepares reports, maintains contract repositories and reference materials, manages Salesforce cases, supports stakeholders, protects confidential information, and contributes to strategic process-improvement initiatives.
Top Skills:
Ai ToolsExcelMicrosoft Office SuitePivot TablesSalesforceVlookup
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
