Customer Success Program Manager

Customer Success Program Manager

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

The Customer Success Program Manager is responsible for designing, executing and scaling customer success programs that drive adoption, expansion, and retention while providing measurable outcomes for HPE Networking customers, partners and internal stakeholders.

The ideal candidate has a strong understanding of Customer Success in an IT Networking environment, excellent program management skills and a data-driven mindset.

Responsibilities:
1. Customer Success Program Leadership

• Design and manage scalable customer success programs (e.g. onboarding, adoption, renewals, partner programs).
• Own program roadmaps, timelines, dependencies and success criteria and metrics..

2. Cross Functional Collaboration

• Partner closely with PLM, Sales, Support, Channels and Marketing to align on customer initiatives and stakeholder feedback
• Act as a customer success liaison for product/service launches and major platform or process updates

3. Customer Lifecycle & Adoption

• Develop and optimize onboarding and enablement framework for new solutions and services
• Drive service/product adoption and value realization through structured engagement programs

4. Process & Tooling Optimization

• Implement and refine customer success processes, playbooks, and automation
• Partner with Operations to optimize CS Platform and reporting dashboards
• Drive consistency and scalability as services and programs grow

Education and Experience Required:

• First Level University degree.
• 7+ years in project management roles or in like roles/businesses.
• Previous experience within channel partners driving customer success, creatating strategy and executing upon strategy
• Experience with systems such as CS Cloud and Totango,
• PMP Certification is highly preferred

Knowledge and Skills:

• Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to Services PM Profession community.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Services

Job Level:

Expert

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 98,000 - 185,200 in Colorado
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is June 1 2026; this timeline is provided for transparency and internal planning purposes.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.