At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
As the Customer Success Operations Project Manager, you’ll be key in driving initiatives that enhance our customer experience, retention, and engagement. You’ll be part of a small but impactful Customer Success Operations team supporting the broader Customer Success organization through strategic project execution, workflow optimization, and data-informed initiative improvements.
This role combines strong project management skills with a sharp analytical mindset, leveraging data to inform decisions, measure outcomes, and identify opportunities for improvement. You’ll bring structure, insight, and momentum to initiatives focused on reducing churn, enhancing tooling, and identifying trends, all while helping to increase the efficiency and effectiveness of our customer success programs.
What you’ll do:
- Own and manage end-to-end project lifecycles – scoping, planning, execution, delivery, and retrospectives
- Use data insights to optimize team workflows, identify areas for improvement, and drive performance
- Collaborate across teams to align on goals, timelines, and resource allocation
- Build and maintain project plans, trackers, and documentation
- Monitor key performance indicators (KPIs) and milestones, and communicate progress through dashboards, reports, and presentations to leadership and key stakeholders.
- Analyze customer, performance, and project data to determine impact and uncover opportunities.
- Identify and mitigate risks to keep projects on schedule.
Who you are:
- 3+ years of experience in project management, operations, or strategy roles
- Strong analytical mindset with hands-on experience in data analysis, interpretation, and visualization
- Proficient in tools like Excel/Sheets and Tableau, with the ability to self-serve data and turn insights into actionable recommendations
- Proven ability to manage multiple initiatives simultaneously
- Collaborative by nature, with the ability to work seamlessly across cross-functional teams
- Independent and deadline-driven, able to deliver results with minimal supervision
- Capable of distilling complex data into clear, compelling narratives that influence stakeholders and drive change
- Experience with project management tools (Smartsheet, Monday, Jira, etc.)
- Skilled at breaking down complex challenges, identifying opportunities for improvement, and driving projects to completion
- Focused on enhancing the customer experience, increasing retention, and ensuring operational efficiency within the Customer Success team
- In-depth knowledge of Constant Contact’s products and customer base is key to thriving in this role.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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Constant Contact Loveland, Colorado, USA Office
3675 Precision Drive, Loveland, CO, United States, 80538
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