Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.
Multiplier is an identity governance and security tool used by leading organizations worldwide.
We're a fully remote, sustainably run and profitable startup that's just turned 3 years old!
As our first Customer Success Manager, you will be responsible for helping to onboard new customers as well as managing and responding to support requests.
You’ll play a key role in ensuring our customers have a great experience with our product and our team. This position combines elements of support, customer success, and sales, making it a key customer-facing role on our team.
This is a part-time contractor position (approximately 20 hours/week).
What you’ll be doing
- Reactive support: managing the support inbox
- Proactive support: reaching out to customers to help them improve their Multiplier setup
- Handling calls: demos, onboarding, strategy, etc.
- Writing documentation to address common user challenges
- Recording video content like instructional videos and product demos
Key skills
- Previous experience in a customer support/success role in a SaaS company.
- Native-level fluency in English
- Very comfortable on calls and video
- A scrappy mentality — you wear many hats and are willing to get your hands dirty.
- Technical curiosity or experience — interested in becoming an expert in a specialized product for technical teams.
Schedule
This is a part-time contractor position (approximately 20 hours/week), with the potential to go full-time.
The schedule is very flexible. We’d like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary. All of the team members respect the asynchronous style of communication.
You don’t have to open up your entire calendar for the calls, only a few convenient blocks 2-3 times per week.
Timezone
The team is 100% remote.
Amaresh, who will be working with you most closely, is based in Australia. Many of the customers are based in the US.
The ideal candidate will have a few hours of overlap with US business hours.
Perks
- 100% remote work environment
- Flexible hours
- 4 weeks of paid vacation per year
- Team-first, sensible working environment
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.
Top Skills:
Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGit WorkflowsGitlab
Artificial Intelligence • Cloud • Enterprise Web • Information Technology • Software • Analytics • Business Intelligence
Lead customer onboarding, drive product adoption, manage relationships to ensure retention and renewals, identify expansion opportunities, advocate customer needs to product teams, track KPIs in Salesforce, and support operational improvements to deliver measurable business outcomes.
Top Skills:
Ai LlmsGrooveHubspotMS OfficeSalesforce
Healthtech • Pet
Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
