Customer Success Manager

At Censys, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables security teams to identify exposures, reduce risk, accelerate investigations, and modernize security operations with authoritative visibility into the global internet.

We work with enterprise security teams, Fortune 500 companies, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk.

We are looking for a strategic, technically credible, and customer-obsessed Customer Success Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers.

The Role

As a Customer Success Manager, you will serve as a trusted advisor to customers throughout their lifecycle — from onboarding and adoption through renewal and growth. You will partner closely with Security Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform.

This role requires someone who can blend relationship management, technical fluency, operational rigor, and commercial awareness. The ideal candidate understands how enterprise security teams operate and can translate technical capabilities into tangible customer value.

You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to advocate for customers and drive long-term customer success.

What You’ll Do

• Own and manage a portfolio of enterprise and strategic customer accounts
• Build trusted relationships with security leaders, practitioners, and executive stakeholders
• Develop success plans aligned to customer business objectives and security priorities
• Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
• Act as the primary post-sale point of contact for customers
• Drive successful onboarding and implementation outcomes
• Help customers operationalize the platform within security workflows and processes
• Monitor product adoption, usage trends, health indicators, and customer engagement
• Identify risks proactively and execute mitigation plans to improve retention
• Ensure customers achieve measurable outcomes and ROI
• Partner with Account Executives on renewals, expansion opportunities, and account strategy
• Identify opportunities for upsell, cross-sell, and broader platform adoption
• Support customer advocacy initiatives including references, case studies, and advisory programs
• Maintain accurate account forecasts, health scores, and renewal data
• Serve as the voice of the customer internally
• Partner with Product and Engineering to communicate customer feedback and market needs
• Coordinate with Support and Professional Services to resolve customer issues effectively
• Contribute to scalable customer success processes, playbooks, and operational improvements

What We’re Looking For

• 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
• Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
• Strong executive communication and relationship management skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience managing renewals and identifying expansion opportunities
• Strong organizational and project management skills
• Comfortable operating in a fast-paced, high-growth environment
• Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact

Preferred Qualifications

• Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
• Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure
• Experience with enterprise SaaS metrics and customer health management
• Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools
• Experience working with Fortune 500 or public sector customers

For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on target earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity.
For all other locations in the US, the expected on target earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus benefits and equity.  

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Censys’s compensation and benefits are subject to change and may be modified in the future. Please see our careers page for more details.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. Additionally, if hired, we would love to bring you to our HQ in Ann Arbor for in-person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our Censys Privacy Policy.

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer. 

Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited outreach. We kindly ask that you do not submit resumes or candidate profiles to our team.