If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
As a Customer Success Manager at Infios, you will support customers running warehouse, transportation, and supply chain operations on our platform.
This role requires both:
- Experience in Customer Success (or post-sale SaaS roles), and
- Hands-on exposure to WMS, TMS, or supply chain systems
You will own the customer lifecycle (onboarding, adoption, and risk management) and work directly with operational stakeholders to ensure successful platform use.
You must be able to understand warehouse and logistics workflows, identify risks, and guide customers to measurable outcomes. Experience with WMS, TMS, or similar platforms is required to effectively support customers in complex environments.
What a day in the life looks like:
Engage directly with your assigned supply chain, warehouse, or transportation customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Work across the Infios organization to understand who to involve for specific customer needs, including Product, Engineering, Support, Operations, and Sales
Track and review customer KPIs so you can adapt strategies that support customer satisfaction and prevent escalations
Serve as the primary point of contact for customer leadership during normal operations and escalation situations to ensure quick and accurate resolution
Support Infios Executives in both internal and customer engagements, including product reviews and strategic discussions
Understand the role of partners, integrators, and third-party systems involved in delivering Infios solutions
Deliver remote and on-site presentations, product walkthroughs, and operational reviews for users, managers, and executives
Proactively identify risks in customer environments and implement scalable approaches to prevent issues that could impact operations
Collaborate with Product Development, Engineering, Operations, Sales, Customer Support, and Product Management to identify and resolve production risks
Build and maintain formal Success Plans for each key customer, outlining goals, milestones, and expected outcomes
Ensure that key points and messages delivered to customers are consistent across the Infios team and aligned with organizational requirements
What you bring to the team
BS or BA in a technical, business, supply chain, or logistics-related field preferred
4+ years in Customer Success, Implementation, or Account Management within a SaaS environment
Proven ownership of the full customer lifecycle: onboarding, adoption, customer health, escalation management, and retention
Hands-on experience with WMS, TMS, or supply chain software (required)
Strong understanding of warehouse and logistics operations (e.g. inventory management, order fulfilment, transportation workflows)
Ability to identify operational and technical risks, troubleshoot issues, and drive resolution with cross-functional teams
Experience supporting complex customer environments and guiding adoption of enterprise software
Comfortable working with both operational users (warehouse, logistics, supply chain teams) and executive stakeholders
Strong collaboration across Product, Engineering, Support, and Sales to resolve issues and improve customer outcomes
Ability to deliver customer-facing presentations, business reviews, and success planning discussions
Self-sufficient, organised, and able to manage multiple customer accounts in a fast-paced environment
Ability to handle ambiguous situations while maintaining a high level of customer satisfaction
Ability to travel up to 40 percent
Knowledge of cloud infrastructure and cloud-based services
Experience with platforms such as ServiceNow, Moogsoft, Datadog, or LogicMonitor
Compensation
Base salary: 105,000.00 USD
This range is indicative of the role. Final compensation is determined based on business and market conditions, and internal pay parity.
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Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected]
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
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